Community Relations Archive

Thread: Confirmation Email is NEVER sent

Blackjack_Nova
Thu Jan 20, 2005 4:11 pm
#1


My wifes account has been active for over a year. At one point her email address was "confirmed" at some point, it was changed to unconfirmed. This was about 3 - 4 months ago.

She logs in, goes to her profile and puts in the email address and then clicks on "Resend Confirmation Email". The email NEVER arrives. She tryed another email address and the email never arrives.

Sending anmessage to Garva has not worked. I have sent him several message but have never seen
any response to them. I think he needs an assistant or two.

Thank you for your help in this matter. Please PM meif any account specific information is needed.

Blackjack Nova

Message Edited by Blackjack_Nova on 01-21-2005 07:09 AM




Blackjack Nova

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GarVa
Fri Jan 21, 2005 6:16 am
#2

Please have her click on the "Fan Club" link on the Star Wars Galaxies homepage and change that email address (its not the same one thats on the station account) and then try resending it, please post the results.





GarVa
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Blackjack_Nova

Joined: 22 Sep 2022
Posts: 207

PostPosted: Fri Jan 21, 2005 10:12 am Post subject:



Sorry for the double post. Posting problem. It displayed "page can not be found" when I submitted a post with a HTML in it. So I thought it did not go through and re-posted, but it did...sorry

Message Edited by Blackjack_Nova on 01-21-2005 09:18 AM




Blackjack Nova

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Blackjack_Nova

Joined: 22 Sep 2022
Posts: 207

PostPosted: Fri Jan 21, 2005 10:16 am Post subject:

The main page is not displaying a "Fan Club" link. It has a Station account link, (upper left) and that information and email address is correct, but the "Fan Club" link appears to be missing our I am missing it otherwise.

When I do a search in help, 3 topic come up for signing up for the Fan Club but they are for Everquest and PlanetSide. No SWG links/help. You get this result even if you select SWG from the products list.



1 10637 How do I sign up for the Fan Club?

2 11487 How do I sign up for the Fan Club?

3 9383 How do I sign up for the Fan Club?


Please advise. Thank You!




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GarVa

Joined: 22 Sep 2022
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PostPosted: Fri Jan 21, 2005 10:42 am Post subject:



click on the "community" link on the left hand side of the navigation menu and then you will see fanclub.





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Blackjack_Nova

Joined: 22 Sep 2022
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PostPosted: Fri Jan 21, 2005 10:22 pm Post subject:

She checked the email address under the Fan Club link. It is the correct address. Just to be certain, she re-entered it, waited 10 minutes, went toMy Profile andresent the email confirmation request.

The email never showed up.

I am also seeing a problem with thepost rateingon my account. My "star"rateing count is notincreasing
even though many of my post have been rated.

Thanks for the help with this one!




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Hylidex

Joined: 22 Sep 2022
Posts: 582

PostPosted: Sat Jan 22, 2005 12:31 pm Post subject:

An outsider suggestion: Make sure she looks in her junk e-mail folder.


Some web browsers think the confirmation is spam.



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GarVa

Joined: 22 Sep 2022
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PostPosted: Mon Jan 24, 2005 8:42 am Post subject:






Blackjack_Nova wrote:

She checked the email address under the Fan Club link. It is the correct address. Just to be certain, she re-entered it, waited 10 minutes, went toMy Profile andresent the email confirmation request.

The email never showed up.

I am also seeing a problem with thepost rateingon my account. My "star"rateing count is notincreasing
even though many of my post have been rated.

Thanks for the help with this one!







If she has hotmail, yahoo, even aol or earthlink email they often will be filtered by the email system as spam unless you designate it as not being spam (station.sony.com or soe.sony.com needs to be allowed to pass the filter)



as far as star rating increase... the more ratings you get the less you will see it impact your rating.






GarVa
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Blackjack_Nova

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PostPosted: Mon Jan 24, 2005 4:21 pm Post subject:

Sheused a completely diffrent mail account and was able to get the confirmation email! Thank You!

The star rating problem that I am seeing is not an issue with the rate changing, it is a problem with a

rating being counted towards your total.

For example, if go into your profile and then do a mouse of on top of your rating, it will show you how many times your post have been rated. Let say for example, that number is 50. If you create a post, and it is rated 5 times, when you go back and look at your number of rated post, it is not 55. It is 50 or another number lower then the expected 55.

Thanks again for the help with the email problem, I am sure that it is an issue with the mail being filtered on her in-box.




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