Community Relations Archive
Thread: The strongest negative reaction to date?
In other words, it's escalating.
OvMan32 wrote:
It isn't only about the Publish, the community was just about to snap and the publish did it
The situation is caused more by the complete lack of communication from SOE.
We all have concerns. ALL Professions have concerns. NOT just Jedi. Poeple want this to be an Us and Them issue, when in reality it isn't. EVERYONE has their criers and whiners.
Predominately, the only consistent from The Mods/Devs is the deletion of threads, constructive criticism included, and the patented answer of "We have forwarded your concerns to the team."
I work in a professional company with roughly 130 employees. As the MIS here, communication is just as important as the subsequent fix. If I used a patented answer of "I have forwarded your concern the the IT team" and nothing ever happened beyond that, and all conversation left the subject, I would be fired and then my team would.
It is not unreasonable for SOE to actually make people **GASP** accountable to the customer base.
Customer Service is at a all time low for SOE. I have had SEVERAL issues lately with billing, questions about character transfers, and in game issues. Customer Service is inept and lost. No one has the answers, or is bold enough to actually GIVE them. One or the other.
The game play is at an all time low too. They are ignoring SO MANY things that have been broken for 24 patches and three expansions now. But do they answre those specifics? No.
They have run off several correspondents. The people who supposedly interact WITH DEV's on our behalf. They have run them off, again, **GASP**, doing exactly the same thing to THEM that they do to us.
They lie about timetables and updates. They lie about fixes. How long did we have that infamous Chat Tab issue? I know there are amyriad of them, but I think in 5 patchs straight they "fixed" it.
When all is said and done....All the griping and criticism boils to one common denominator. NO COMMUNCATION = Disgruntled Customers.
And lets not forget. These forums are full of people from all walks of life....Old, Young, Male, Female, from many portions of the world. And while we may be Jedi, BH, SL, Crafters in game, we are all one thing to SOE....PAYING CUSTOMERS. And I for one am ready to demand I be treated as such. FOR ONCE.
Communicate. That is NOT saying "forwarded." Communication is dialog in an ongoing manner to accomplish a set goal. Our goal is to make the game what WE want it to be...we ARE the customers. Your goal should be to SERVE us to the best of yoru ability. If what you have given us SOE is your best, then your complete and utter failures by MOST Business Standards.
Message Edited by StarDryfter on 10-21-2005 09:45 AM
MsNiL wrote:
Is this the strongest reaction to a publish up to date?
I cannot even remember the CU was met with so much hate.
People are tearing down the Jedi forum and there's alot of martyrs getting themselves banned.
not even close to the strongest reaction ^_^ But yes it was pretty strong.
OvMan32 wrote:
It isn't only about the Publish, the community was just about to snap and the publish did it
BioEngine wrote:
Well I think the CU, seeing the video footage of protestors being mauled by Droidekas in Theed on one server, it probably wins.
OvMan32 wrote:
It isn't only about the Publish, the community was just about to snap and the publish did it
*AGREE*
it's just that over and over and over again, the devs and mods and such, well, they reveal that they don't give a womprats ass what we think and what we want, and push out crap.
OvMan32 wrote:
It isn't only about the Publish, the community was just about to snap and the publish did it