Community Relations Archive
Thread: WARNING: SOE IS KIDNAPING SHIPS WITHOUT NOTICE
WELL YES INDEED I FILED BOTH A /BUG AND A CRS TIC - BUT THIS WASNT JUST HAPPENING
TO ME - IT WAS HAPPENING TO MANY, MANY PLAYERS ON VARIOUS SERVERS AT VARIOUS
STARPORT!!!!! KUDOS SUPREME TO CSR-CHRISG AS USUAL HE CAME UP WITH A FIX
FOR NOT JUST ME BUT THE WHOLE SERVER. IF WE COULD GET ABOUT 12 MORE OF HIM
THIS GAME WOULD BE LIGHTYEARS AHEAD OF ALL OTHERS - IT TOOK A RESET OF THE
STARPORTS TO GET THIS FIXED BUT INSTEAD OF COMPLAINING OF DOWNTIME ALL I HEARD
WERE WORDS OF PRAISE. MY WHOLE BEEF WITH THIS IS THE SAME AS ALL THE TIMES BEFORE
NO FREAKIN COMMUNICATION WHAT SO EVER!!!!! SOE KNEW THIS WAS HAPPENING AND HOW
GAME BREAKING IT WAS AND YET NO ANNOUNCEMENT OR ADVISORY TO THE PLAYER BASE
WHICH COULD HAVE PREVENTED HALF MY PROBLEMS. AND OBVIOUSLY THE FIX WASNT THAT
BIG OF A DEAL SO WHY DID IT TAKE RANTING ON MY AND OTHERS PART TO FINALLY GET
SOMETHING DONE !!! AND YOUR ANSWER TO THAT IS ?????? WELL?
AND YES I FEEL FOR THE OTHERS WHO CANT EVEN GET INTO THEIR SERVERS AND
THOSE WHO CAN'T LOG IN DUE TO HURRICANES BUT IN FLORIDA I THINK FOLKS HAVE MORE
IMPORTANT THINGS TO WORRY ABOUT THAN THIS GAME.
Ackehece wrote:
did you fill in a CSR Ticket as well as the bug report?
They are two different things and the CSR ticket is what gets problems directly solved for you.
/bug - creates a ticket that goes to QA for testing and does not get CSR attention
ctrl+h, search database, read article, scroll to bottom, select create csr ticket - fill in gets CSRs attention.
Message Edited by Jrileydag on 10-30-2005 11:23 AM