Community Relations Archive
Thread: The Story of Someone Who Doesn't Matter...
Page 4 of 4
TomedNor
Fri Jun 10, 2005 11:50 am
#40
...
If any of you recognize the process then yeah, I used to work on a helpdesk, you got me.
...
Yeah, I work on a helpdesk too, and you're right on the way it SHOULD be handled.
Crizis
Fri Jun 10, 2005 2:24 pm
#41
This is so reprehensible, its like the poster-child representing all of our CS woes in the forums, in chat, and in game. Who can run a business this way?
Ordo-Malleus wrote:
god for bid you enter chat and see this:
CSR-TonyS vs Young....
Connecting to Chat Server...
Connection Established. Please select a room to enter.
** You have entered the room General. **
CSR-TonyS: For respec, please visit http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] hello CSR so today is the last chance right for respec and its once per 12 hours today and today only?
[PM to CSR-TonyS] that link takes me to a dead page
CSR-TonyS: On June 8th, 2005 at 4:00 AM PDT all servers will be taken down so we can apply a final respec opportunity to all characters that are eligible
CSR-TonyS: Important Notice: You Can Not Change Your Character Template After This Play Session!
[PM to CSR-TonyS] that link does not work
CSR-TonyS: Your ability to adjust or respec your character template will end when you log out of this play session. Right now, you can still change your characterﾒs profession template (ﾓ/respecﾔ). Please be sure that you have your character template configured exa
CSR-TonyS: exactly as you want it before logging out of this play session as you will not be given another chance to change it. Once you log out of this session, your character template will be set and will not be able to be changed by Customer Service or any other
[PM to CSR-TonyS] how often can we change during today?
CSR-TonyS: Acryce: No ETA yet
CSR-TonyS: zootlander: No ETA yet
CSR-TonyS: Masterssummer: No idea
[PM to CSR-TonyS] how often can we change during today?
CSR-TonyS: Loais: no you will not
CSR-TonyS: Shredder: no, we don't have any idea
CSR-TonyS: jabba: i am not stopping you to do that
[PM to CSR-TonyS] how often can we change during today?
CSR-TonyS: jacensolo: hold on, no ETA yet
CSR-TonyS: jabba: o yes, this making you frustrate ...lol
CSR-TonyS: Droidroach: hmm
CSR-TonyS: young: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] how often can we repec during today?
[PM to CSR-TonyS] that links is broken
CSR-TonyS: jabba: but i love you
CSR-TonyS: jabba: you funny
[PM to CSR-TonyS] that link is broken
CSR-TonyS: jabba: yeah lol...
** CSR-TonyS affirms jabbathenutt **
[PM to CSR-TonyS] that link is broken
CSR-TonyS: Dantue: put the right keyword, you will get the immense information
[PM to CSR-TonyS] THAT LINK IS BROKEN!!!!!
CSR-TonyS: Dead: what is issue?
CSR-TonyS: This is the last opportunity you will have to respec
CSR-TonyS: werehusky: yes
CSR-TonyS: jabba: surely i will
CSR-TonyS: ke-sporak: please contact Acct/Billing support
CSR-TonyS: jaelk: there are so many
CSR-TonyS: jaelk: check announcement section after it is over
CSR-TonyS: jabbathe: hmm
CSR-TonyS: duurron: file a ticket
CSR-TonyS: jabba: i love being single lol
CSR-TonyS: sleepless: No
CSR-TonyS: sleep: No ETA yet
[PM to CSR-TonyS] how often can we respec and dont spam that busted ass link you are putting up gimme a answer its your god damn job!!!!
CSR-TonyS: young: don't spam, you want me to kick you out from chat
[PM to CSR-TonyS] then do your JOB AND STOP TALKING ABOUT YOUR LIFE
CSR-TonyS: Young: other players don't have any issue with it
CSR-TonyS: young: check it now
CSR-TonyS: yoqdarkness: please visit: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] your link that you spamed is BROKEN it dont work says message deleted....
CSR-TonyS: For any respec issue please visit: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
CSR-TonyS: Tizi: clone armor is bug
[PM to CSR-TonyS] as for spamming you, stop talking about your life and give customer assitance... you dont like it get a new job im sure we would not miss you
CSR-TonyS: Young: can you please stop now
** qdarkness has been kicked out of the room! **
[PM to CSR-TonyS] your link takes me to a page that says message deleted, how is that customer service?
[PM from jabbathenutt] OI ARSE HOLE THATS MY WIFE YOUR MESSING WITH
** qdarkness has been kicked out of the room! **
[PM to jabbathenutt] listen bud that link is a dead link, thats all im saying
[PM to jabbathenutt] so STF*U
CSR-TonyS: Elcar: what?
CSR-TonyS: zipleman: didn't you get the response from CSR?
[PM to CSR-TonyS] I want your supervisor and not a dead link or generic email, name and contact point please. and i will spam ever so often till i get a responce
CSR-TonyS: On June 8th, 2005 at 4:00 AM PDT all servers will be taken down so we can apply a final respec opportunity to all characters that are eligible
CSR-TonyS: jakado: you want to delete your character
CSR-TonyS: young: check forum, you'l get it
CSR-TonyS: jakado: what do you want to delete to?
CSR-JulieS: Hello all
CSR-TonyS: hello julie
[PM to CSR-TonyS] great so i can post this on the forums to, your lack of CS is great. time to cut and paste....show everyone how really good you are, great job CSR..../sarcasm off.....
CSR-TonyS: dasted: no ETA yet
now mind you this chat took about 47 minutes to complete so im not sure where the spam was in all that and i gave ample time to respond, with only 177 ppl in the room im sure it was not that much spam, seems that CSRs just dont care, customer service is BEYOND lacking im suprised that Morwaul got anywhere with them. Now normaly im not so mean but 47 minutes for this little exurp here that took you all of what 30 seconds to read......
At the time in the chat channel the link was not working however i can see the cut n paste has made it work, so perhaps im wrong here however my point here is
Do CSRs even have supervisors or are they allowed to harrass players, sexually harrass players, lie to players and more?? With no one monitoring them or the chats beyond just a lone CSR whos to know? Where do we turn next? Is this a possible Law suit blanket case for every one who has accts with SOE cause of the lack of supervision? What if a CSR starts comming on to you??????
ack the thought of any of that...but we dont have any choice but to accept this, no if ands or buts about it. As for the proposed suggestion made by Morwaul i would add in one more line. before any tickets are delted, closed, or whatever, they must pass by a supervisor for review....
Lord knows the responses we get go unchecked and ive seen some nasty ones from CSRs in the past.
Crizis
Fri Jun 10, 2005 2:27 pm
#42
Yup, common practices in the real world, other than SOE apparently... Well said.
Morwaul wrote:
Let me propose a better system: (A telephone # would be great, but lets pretend that is impossible.) Ok here is how it works.
1 A CSR Ticket is generated. It is automatically assigned to a CSR who is online at the time and responsible to that area.
2 The CSR gets ownership of the ticket, it is now his direct responsibility.
3 If he is unable to fix the problem but thinks one of the other CSR’s is more experienced in that area (or he is about to leave for a 2 week vacation) he should have the ability to reassign the ticket. Everything should be logged so that the client can see what is happening and why.
4 He should be automatically notified when any of his tickets are updated as well as when any of the people he has opened tickets for log in.
5 He should not have the ability to close his tickets. All tickets should either be closed by the client or the Manager of the CSR’s.
6 He isgradedpaidvariably (read review time) on how quickly he responds to and closes his tickets with a satisfactory customer rating.
7 If the ticket is opened for more than 5 days the manager of the CSR’s should be automatically notified.
8 If the ticket has been opened for more than 10 days a member of the customer relations department (read Tiggs) should be automatically notified. (By notified I mean, they should be sent a copy of the ticket so they can easily read the history and react appropriately).
If any of you recognize the process then yeah, I used to work on a helpdesk, you got me.
Message Edited by Crizis on 06-10-2005 02:28 PM
ken37096
Sun Jun 12, 2005 7:34 am
#43
Have seen vulkyn trying to log in a few times then less than a min later hes off line.
Any bit of information would greatly help. I am really hoping this gets resolved.
All of us in the guild tef want our friend back online.If it was his fault or something he messed with in the directory could be more understandable, but this was done by a csr, in a span of less than an hour. yet its been what a few hundred hours since and nothing is accomplished. If there even working on it great. I cant say if they are or not.
zead
aLuCaRD_No1
Mon Jun 13, 2005 10:01 am
#44
Just want to add Im not too fond of the CSR's closing my tickets after what looks like copied and pasted answers that offer no valid help.
(One even replied to a ticket telling me to try exactly what I told them I tried.)
But on a side note I'd love to be paid to solve problems and have some interaction with customers. Im an IT Tech in a school/college and enjoy my job totally, fixing anything from bugs to full blown problems with laptops/workstations/networks mainly because I see it as helping others and they are always thankful. Now Im sure there are people out there like me and hope atleast one of them is working for SOE, you find the employee that goes that lil bit more out of their way (Like some of the ones on this board.) and you'll be praising them any chance you get.
ken37096
Tue Jun 14, 2005 7:29 am
#45
Yet again days goby without vulkyn being able to log in,
I would love to find out the director of customer service email to let them know about this.
zead
ken37096
Thu Jun 16, 2005 3:09 pm
#46
hey vulkyn havent seen you up date this latly or seen you on line any news?
Buka_Starwalker
Fri Jun 17, 2005 2:43 pm
#47
Ordo-Malleus wrote:
Morwaul wrote:
First I would like to say thank you to all of you for either providing advise or someone to comisurate with. Thank You.
Update:
Day 22 ….nope. I would like to say that I have now been in contact with both:
TSR Chad who said he will resubmit this to the CSR’s. This morning he sent me a PM asking me to try it, that he had been told it was fixed. It was not unfortunately.
Tiggs who is handling it a different way I believe. He told me that if I haven’t heard anything from the the CSR’s within 24 hours (around 5pm central) to contact him again. As of now, I have not.
I would like to take a minute to restate (and maybe form up) something (an idea I guess) that I have noticed while reading everyone else’s posts. Please correct me if I am wrong.
We, the customers or clients of Starwarsgalaxies and SOE feel that the CSR’s are unreachable, unresponsive, and maybe under experienced. Granted, I would imagine that many of the tickets the CSR’s get are from people who either are having problems due to education (of game mechanics) or are trying to be underhanded. Many of them are not, however, and for those of us who have a clue this is very frustrating. The reason it is frustrating is because the CSR’s are unresponsive. Let me give an example.
When I called and got TSR Tiffany she had me try a bunch of stuff. The greatest portion of it I new would not resolve the problem but trying it did not upset me because I new that once she came to the same conclusion we would move on to something that might help. Unfortunately we found that the problem was in the CSR’s realm and that the TSR’s couldn’t help me. Tiffany still did a wonderful job. The only thing she did wrong was hand off the problem to someone else without informing me.
Now when we open a ticket with the CSR’s it works a little differently. 1st we send in a ticket, not a big deal. Then, usually within the first 6 hours or so (I have seen it longer and some claim they have never been contacted which is unforgivable) we are contacted with an update to the ticket which is usually the equivalent of the technician asking us to reboot. This would be fine except that when we leave a comment stating that the reboot didn’t work, It takes about 5 days for another CSR to come along and answer that. The another 5 days for another CSR to respond to that comment. Thus, many people with valid problems simply get frustrated and give up.
I fear that this is what the CSR’s are hoping for. This is not good customer service and should be addressed. The problem, I believe, is the system. It makes the CSR’s unresponsive. (Note: there is also the possibility that the CSR's are way way way under staffed. If this is the case it is inexcusabe and SWG/SOE shoud be repremanded, but I doubt it is the case.)
Let me propose a better system: (A telephone # would be great, but lets pretend that is impossible.) Ok here is how it works.
1 A CSR Ticket is generated. It is automatically assigned to a CSR who is online at the time and responsible to that area.
2 The CSR gets ownership of the ticket, it is now his direct responsibility.
3 If he is unable to fix the problem but thinks one of the other CSR’s is more experienced in that area (or he is about to leave for a 2 week vacation) he should have the ability to reassign the ticket. Everything should be logged so that the client can see what is happening and why.
4 He should be automatically notified when any of his tickets are updated as well as when any of the people he has opened tickets for log in.
5 He should not have the ability to close his tickets. All tickets should either be closed by the client or the Manager of the CSR’s.
6 He is graded (read review time) on how quickly he responds to and closes his tickets.
7 If the ticket is opened for more than 5 days the manager of the CSR’s should be automatically notified.
8 If the ticket has been opened for more than 10 days a member of the customer relations department (read Tiggs) should be automatically notified. (By notified I mean, they should be sent a copy of the ticket so they can easily read the history and react appropriately).
If any of you recognize the process then yeah, I used to work on a helpdesk, you got me.
Ok, that’s basically it. Please feel free to add any suggestions that may be helpful, and please try to keep it constructive. I know we are frustrated because of the system that has been in place but lets try to put together something good here then we can submit it to SWG/SOE as something we want in place and see what they do. If nothing, then we can get unconstructive J
Thanks Again
Vulkyn Ironweaver of Corbantis
god for bid you enter chat and see this:
CSR-TonyS vs Young....
Connecting to Chat Server...
Connection Established. Please select a room to enter.
** You have entered the room General. **
CSR-TonyS: For respec, please visit http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] hello CSR so today is the last chance right for respec and its once per 12 hours today and today only?
[PM to CSR-TonyS] that link takes me to a dead page
CSR-TonyS: On June 8th, 2005 at 4:00 AM PDT all servers will be taken down so we can apply a final respec opportunity to all characters that are eligible
CSR-TonyS: Important Notice: You Can Not Change Your Character Template After This Play Session!
[PM to CSR-TonyS] that link does not work
CSR-TonyS: Your ability to adjust or respec your character template will end when you log out of this play session. Right now, you can still change your characterﾒs profession template (ﾓ/respecﾔ). Please be sure that you have your character template configured exa
CSR-TonyS: exactly as you want it before logging out of this play session as you will not be given another chance to change it. Once you log out of this session, your character template will be set and will not be able to be changed by Customer Service or any other
[PM to CSR-TonyS] how often can we change during today?
CSR-TonyS: Acryce: No ETA yet
CSR-TonyS: zootlander: No ETA yet
CSR-TonyS: Masterssummer: No idea
[PM to CSR-TonyS] how often can we change during today?
CSR-TonyS: Loais: no you will not
CSR-TonyS: Shredder: no, we don't have any idea
CSR-TonyS: jabba: i am not stopping you to do that
[PM to CSR-TonyS] how often can we change during today?
CSR-TonyS: jacensolo: hold on, no ETA yet
CSR-TonyS: jabba: o yes, this making you frustrate ...lol
CSR-TonyS: Droidroach: hmm
CSR-TonyS: young: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] how often can we repec during today?
[PM to CSR-TonyS] that links is broken
CSR-TonyS: jabba: but i love you
CSR-TonyS: jabba: you funny
[PM to CSR-TonyS] that link is broken
CSR-TonyS: jabba: yeah lol...
** CSR-TonyS affirms jabbathenutt **
[PM to CSR-TonyS] that link is broken
CSR-TonyS: Dantue: put the right keyword, you will get the immense information
[PM to CSR-TonyS] THAT LINK IS BROKEN!!!!!
CSR-TonyS: Dead: what is issue?
CSR-TonyS: This is the last opportunity you will have to respec
CSR-TonyS: werehusky: yes
CSR-TonyS: jabba: surely i will
CSR-TonyS: ke-sporak: please contact Acct/Billing support
CSR-TonyS: jaelk: there are so many
CSR-TonyS: jaelk: check announcement section after it is over
CSR-TonyS: jabbathe: hmm
CSR-TonyS: duurron: file a ticket
CSR-TonyS: jabba: i love being single lol
CSR-TonyS: sleepless: No
CSR-TonyS: sleep: No ETA yet
[PM to CSR-TonyS] how often can we respec and dont spam that busted ass link you are putting up gimme a answer its your god damn job!!!!
CSR-TonyS: young: don't spam, you want me to kick you out from chat
[PM to CSR-TonyS] then do your JOB AND STOP TALKING ABOUT YOUR LIFE
CSR-TonyS: Young: other players don't have any issue with it
CSR-TonyS: young: check it now
CSR-TonyS: yoqdarkness: please visit: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] your link that you spamed is BROKEN it dont work says message deleted....
CSR-TonyS: For any respec issue please visit: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
CSR-TonyS: Tizi: clone armor is bug
[PM to CSR-TonyS] as for spamming you, stop talking about your life and give customer assitance... you dont like it get a new job im sure we would not miss you
CSR-TonyS: Young: can you please stop now
** qdarkness has been kicked out of the room! **
[PM to CSR-TonyS] your link takes me to a page that says message deleted, how is that customer service?
[PM from jabbathenutt] OI ARSE HOLE THATS MY WIFE YOUR MESSING WITH
** qdarkness has been kicked out of the room! **
[PM to jabbathenutt] listen bud that link is a dead link, thats all im saying
[PM to jabbathenutt] so STF*U
CSR-TonyS: Elcar: what?
CSR-TonyS: zipleman: didn't you get the response from CSR?
[PM to CSR-TonyS] I want your supervisor and not a dead link or generic email, name and contact point please. and i will spam ever so often till i get a responce
CSR-TonyS: On June 8th, 2005 at 4:00 AM PDT all servers will be taken down so we can apply a final respec opportunity to all characters that are eligible
CSR-TonyS: jakado: you want to delete your character
CSR-TonyS: young: check forum, you'l get it
CSR-TonyS: jakado: what do you want to delete to?
CSR-JulieS: Hello all
CSR-TonyS: hello julie
[PM to CSR-TonyS] great so i can post this on the forums to, your lack of CS is great. time to cut and paste....show everyone how really good you are, great job CSR..../sarcasm off.....
CSR-TonyS: dasted: no ETA yet
now mind you this chat took about 47 minutes to complete so im not sure where the spam was in all that and i gave ample time to respond, with only 177 ppl in the room im sure it was not that much spam, seems that CSRs just dont care, customer service is BEYOND lacking im suprised that Morwaul got anywhere with them. Now normaly im not so mean but 47 minutes for this little exurp here that took you all of what 30 seconds to read......
At the time in the chat channel the link was not working however i can see the cut n paste has made it work, so perhaps im wrong here however my point here is
Do CSRs even have supervisors or are they allowed to harrass players, sexually harrass players, lie to players and more?? With no one monitoring them or the chats beyond just a lone CSR whos to know? Where do we turn next? Is this a possible Law suit blanket case for every one who has accts with SOE cause of the lack of supervision? What if a CSR starts comming on to you??????
ack the thought of any of that...but we dont have any choice but to accept this, no if ands or buts about it. As for the proposed suggestion made by Morwaul i would add in one more line. before any tickets are delted, closed, or whatever, they must pass by a supervisor for review....
Lord knows the responses we get go unchecked and ive seen some nasty ones from CSRs in the past.
First off, I have to side with the CSR here. You abusive use of language is abominable. Where do you get off DEMANDING! support from a CSR when its their job to moderate the forum chat ONLY! If I was that CSR I would ban you from that forum use for a period of 1 week. that was completely uncalled for berating and verbally harrassing and demanding you be satisfied.
Your abuse is ridiculous. No wonder he didn't help you and no one would. You have to be insane if you think anyone would help you after posting in all caps (yelling) and other imature posts.
Their is a way to get help and way to not get help. You chose the "make me satisfied cause i'm a customer or else" route guess what? how far did that attitude get you NO WHERE!
motrhed
Fri Jun 17, 2005 7:06 pm
#48
Buka_Starwalker wrote:
Ordo-Malleus wrote:
Morwaul wrote:
First I would like to say thank you to all of you for either providing advise or someone to comisurate with. Thank You.
Update:
Day 22 ….nope. I would like to say that I have now been in contact with both:
TSR Chad who said he will resubmit this to the CSR’s. This morning he sent me a PM asking me to try it, that he had been told it was fixed. It was not unfortunately.
Tiggs who is handling it a different way I believe. He told me that if I haven’t heard anything from the the CSR’s within 24 hours (around 5pm central) to contact him again. As of now, I have not.
I would like to take a minute to restate (and maybe form up) something (an idea I guess) that I have noticed while reading everyone else’s posts. Please correct me if I am wrong.
We, the customers or clients of Starwarsgalaxies and SOE feel that the CSR’s are unreachable, unresponsive, and maybe under experienced. Granted, I would imagine that many of the tickets the CSR’s get are from people who either are having problems due to education (of game mechanics) or are trying to be underhanded. Many of them are not, however, and for those of us who have a clue this is very frustrating. The reason it is frustrating is because the CSR’s are unresponsive. Let me give an example.
When I called and got TSR Tiffany she had me try a bunch of stuff. The greatest portion of it I new would not resolve the problem but trying it did not upset me because I new that once she came to the same conclusion we would move on to something that might help. Unfortunately we found that the problem was in the CSR’s realm and that the TSR’s couldn’t help me. Tiffany still did a wonderful job. The only thing she did wrong was hand off the problem to someone else without informing me.
Now when we open a ticket with the CSR’s it works a little differently. 1st we send in a ticket, not a big deal. Then, usually within the first 6 hours or so (I have seen it longer and some claim they have never been contacted which is unforgivable) we are contacted with an update to the ticket which is usually the equivalent of the technician asking us to reboot. This would be fine except that when we leave a comment stating that the reboot didn’t work, It takes about 5 days for another CSR to come along and answer that. The another 5 days for another CSR to respond to that comment. Thus, many people with valid problems simply get frustrated and give up.
I fear that this is what the CSR’s are hoping for. This is not good customer service and should be addressed. The problem, I believe, is the system. It makes the CSR’s unresponsive. (Note: there is also the possibility that the CSR's are way way way under staffed. If this is the case it is inexcusabe and SWG/SOE shoud be repremanded, but I doubt it is the case.)
Let me propose a better system: (A telephone # would be great, but lets pretend that is impossible.) Ok here is how it works.
1 A CSR Ticket is generated. It is automatically assigned to a CSR who is online at the time and responsible to that area.
2 The CSR gets ownership of the ticket, it is now his direct responsibility.
3 If he is unable to fix the problem but thinks one of the other CSR’s is more experienced in that area (or he is about to leave for a 2 week vacation) he should have the ability to reassign the ticket. Everything should be logged so that the client can see what is happening and why.
4 He should be automatically notified when any of his tickets are updated as well as when any of the people he has opened tickets for log in.
5 He should not have the ability to close his tickets. All tickets should either be closed by the client or the Manager of the CSR’s.
6 He is graded (read review time) on how quickly he responds to and closes his tickets.
7 If the ticket is opened for more than 5 days the manager of the CSR’s should be automatically notified.
8 If the ticket has been opened for more than 10 days a member of the customer relations department (read Tiggs) should be automatically notified. (By notified I mean, they should be sent a copy of the ticket so they can easily read the history and react appropriately).
If any of you recognize the process then yeah, I used to work on a helpdesk, you got me.
Ok, that’s basically it. Please feel free to add any suggestions that may be helpful, and please try to keep it constructive. I know we are frustrated because of the system that has been in place but lets try to put together something good here then we can submit it to SWG/SOE as something we want in place and see what they do. If nothing, then we can get unconstructive J
Thanks Again
Vulkyn Ironweaver of Corbantis
god for bid you enter chat and see this:
CSR-TonyS vs Young....
Connecting to Chat Server...
Connection Established. Please select a room to enter. ** You have entered the room General. **
CSR-TonyS: For respec, please visit http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] hello CSR so today is the last chance right for respec and its once per 12 hours today and today only?
[PM to CSR-TonyS] that link takes me to a dead page
CSR-TonyS: On June 8th, 2005 at 4:00 AM PDT all servers will be taken down so we can apply a final respec opportunity to all characters that are eligible
CSR-TonyS: Important Notice: You Can Not Change Your Character Template After This Play Session!
[PM to CSR-TonyS] that link does not work
CSR-TonyS: Your ability to adjust or respec your character template will end when you log out of this play session. Right now, you can still change your characterﾒs profession template (ﾓ/respecﾔ). Please be sure that you have your character template configured exa
CSR-TonyS: exactly as you want it before logging out of this play session as you will not be given another chance to change it. Once you log out of this session, your character template will be set and will not be able to be changed by Customer Service or any other
[PM to CSR-TonyS] how often can we change during today? CSR-TonyS: Acryce: No ETA yet CSR-TonyS: zootlander: No ETA yet
CSR-TonyS: Masterssummer: No idea
[PM to CSR-TonyS] how often can we change during today? CSR-TonyS: Loais: no you will not CSR-TonyS: Shredder: no, we don't have any idea CSR-TonyS: jabba: i am not stopping you to do that
[PM to CSR-TonyS] how often can we change during today? CSR-TonyS: jacensolo: hold on, no ETA yet
CSR-TonyS: jabba: o yes, this making you frustrate ...lol CSR-TonyS: Droidroach: hmm
CSR-TonyS: young: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] how often can we repec during today? [PM to CSR-TonyS] that links is broken
CSR-TonyS: jabba: but i love you
CSR-TonyS: jabba: you funny
[PM to CSR-TonyS] that link is broken
CSR-TonyS: jabba: yeah lol...
** CSR-TonyS affirms jabbathenutt **
[PM to CSR-TonyS] that link is broken
CSR-TonyS: Dantue: put the right keyword, you will get the immense information
[PM to CSR-TonyS] THAT LINK IS BROKEN!!!!!
CSR-TonyS: Dead: what is issue?
CSR-TonyS: This is the last opportunity you will have to respec CSR-TonyS: werehusky: yes
CSR-TonyS: jabba: surely i will
CSR-TonyS: ke-sporak: please contact Acct/Billing support
CSR-TonyS: jaelk: there are so many
CSR-TonyS: jaelk: check announcement section after it is over
CSR-TonyS: jabbathe: hmm
CSR-TonyS: duurron: file a ticket
CSR-TonyS: jabba: i love being single lol
CSR-TonyS: sleepless: No
CSR-TonyS: sleep: No ETA yet
[PM to CSR-TonyS] how often can we respec and dont spam that busted ass link you are putting up gimme a answer its your god damn job!!!!
CSR-TonyS: young: don't spam, you want me to kick you out from chat [PM to CSR-TonyS] then do your JOB AND STOP TALKING ABOUT YOUR LIFE CSR-TonyS: Young: other players don't have any issue with it CSR-TonyS: young: check it now
CSR-TonyS: yoqdarkness: please visit: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
[PM to CSR-TonyS] your link that you spamed is BROKEN it dont work says message deleted....
CSR-TonyS: For any respec issue please visit: http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=621
CSR-TonyS: Tizi: clone armor is bug
[PM to CSR-TonyS] as for spamming you, stop talking about your life and give customer assitance... you dont like it get a new job im sure we would not miss you
CSR-TonyS: Young: can you please stop now
** qdarkness has been kicked out of the room! **
[PM to CSR-TonyS] your link takes me to a page that says message deleted, how is that customer service?
[PM from jabbathenutt] OI ARSE HOLE THATS MY WIFE YOUR MESSING WITH ** qdarkness has been kicked out of the room! **
[PM to jabbathenutt] listen bud that link is a dead link, thats all im saying [PM to jabbathenutt] so STF*U
CSR-TonyS: Elcar: what?
CSR-TonyS: zipleman: didn't you get the response from CSR? [PM to CSR-TonyS] I want your supervisor and not a dead link or generic email, name and contact point please. and i will spam ever so often till i get a responce
CSR-TonyS: On June 8th, 2005 at 4:00 AM PDT all servers will be taken down so we can apply a final respec opportunity to all characters that are eligible
CSR-TonyS: jakado: you want to delete your character
CSR-TonyS: young: check forum, you'l get it
CSR-TonyS: jakado: what do you want to delete to?
CSR-JulieS: Hello all
CSR-TonyS: hello julie
[PM to CSR-TonyS] great so i can post this on the forums to, your lack of CS is great. time to cut and paste....show everyone how really good you are, great job CSR..../sarcasm off.....
CSR-TonyS: dasted: no ETA yet
now mind you this chat took about 47 minutes to complete so im not sure where the spam was in all that and i gave ample time to respond, with only 177 ppl in the room im sure it was not that much spam, seems that CSRs just dont care, customer service is BEYOND lacking im suprised that Morwaul got anywhere with them. Now normaly im not so mean but 47 minutes for this little exurp here that took you all of what 30 seconds to read......
At the time in the chat channel the link was not working however i can see the cut n paste has made it work, so perhaps im wrong here however my point here is
Do CSRs even have supervisors or are they allowed to harrass players, sexually harrass players, lie to players and more?? With no one monitoring them or the chats beyond just a lone CSR whos to know? Where do we turn next? Is this a possible Law suit blanket case for every one who has accts with SOE cause of the lack of supervision? What if a CSR starts comming on to you??????
ack the thought of any of that...but we dont have any choice but to accept this, no if ands or buts about it. As for the proposed suggestion made by Morwaul i would add in one more line. before any tickets are delted, closed, or whatever, they must pass by a supervisor for review....
Lord knows the responses we get go unchecked and ive seen some nasty ones from CSRs in the past.
First off, I have to side with the CSR here. You abusive use of language is abominable. Where do you get off DEMANDING! support from a CSR when its their job to moderate the forum chat ONLY! If I was that CSR I would ban you from that forum use for a period of 1 week. that was completely uncalled for berating and verbally harrassing and demanding you be satisfied.
Your abuse is ridiculous. No wonder he didn't help you and no one would. You have to be insane if you think anyone would help you after posting in all caps (yelling) and other imature posts.
Their is a way to get help and way to not get help. You chose the "make me satisfied cause i'm a customer or else" route guess what? how far did that attitude get you NO WHERE!
Wow, you seem to know so much about SOE poloicies and are so observant. Please dont take this as a flame, but the CSR in question is a she, the other client who PM'd a response to our complaintant is the CSR's HUSBAND, and if you know the proper way to receive help from CSR's on this game system, please inform us, as most posters on this thread agree, we aren't getting through to them. It would seem your attitude exposes you as an SOE insider, but that is only what I perceive, (anyone else see that?) If the management at SOE/SWG really were concerned with what us silly custoners thought, wouldn't they be trying to IMPROVE CSR responses and keep them working as opposed to chatting with their family and friends on company time?
The chat log looks VERY bad for the CSR, not the customer. I think DIANNE (Tiggs) and Thunderheart need to look into their titles and see what their jobs really are. I might be wrong, and since I am part of the Alliance on this Forums and they must see themselves as Dirth Tigger and Emperor Thunderheart with the way they treat those that go against them. Its no big deal to me, as my accounts are expiring and I will no longer renew as I think this company is horrible......Oops. I am ranting again since I am not expressing a possitive attitude towards the CU , SWG or SOE, so this thread is now over. Close it up Garva.
Crizis
Wed Jun 29, 2005 12:00 am
#49
LOL Buka needs to down the dosage of the Prozac, or improve the comprehensive skills.
Page 4 of 4