Community Relations Archive

Thread: It was raised before Publish 20 went live, yet another major bug goes live.

MrMon
Tue Jul 26, 2005 11:43 pm
#40






Tiggs wrote:





MrMon wrote:








Tiggs wrote:


Every day the Live, TC and Correspondent bug threads are entered into a excel spreadsheet. They are then sent on to QA to be reproduced and assigned a bug number. From there they are then prioritized and filtered out to the Leads. Members of the Dev team will not know all bugs that are happening. They are assigned bugs from their Lead and those are what they work on. So your statement is semi true, Devs are not shown all the bugs that are entered however, they are told about bugs that impact them.







So.... Please, can you tell us if, after all that proceeding, someone has shown to the Devs the annoying chat windows bug?







We are hoping to have a fix for this on Test Center soon.





Thanks for this "Communication Day". If there were many more days like today, things would run much better



hhhhhhhhhhhhhhhhhhh
ElMon ||| Faris
Pistoleer - Bounty Hunter ||| Architect - Shipwright
Mos Exploria ¥Tatooine ¥ Radiant
Vendors@2830, 5097 just by shuttle
hhhhhhhhhhhhhhhhhhh
TK1210GT
Wed Jul 27, 2005 2:51 am
#41

Well Tiggs, the process you're using for bug fixes IS NOT WORKING! The reason I say this is because I've been reporting bugs since the beginning of this game that have STILL not been fixed or acknowledged. If you guys want to prioritize bugs that's fine but you don't need to entirely throw them out. I'll give you two good ones...


#1 the moenia hotel rebel terminal...still doesn't work since game launch. Why have a rebel terminal if it continues not to work?

#2 after taking a mission from the rebel terminal in the back of the moenia cantina you cant run out the back door...it won't let you unless you shift perspective so that you're looking away from the door (towards your character). This has been broke for over 8 months.


Simple, yet annoying as hell bugs.



Epani Tesh - Sole Proprietor, Epani Industries - Naboo
Col. Epani Tesh - Rebel Alliance, REV Division - New Utapau Naboo Detachment


Cyricy
Wed Jul 27, 2005 3:13 am
#42

Tiggs hi could you pls answer those?


DO YOU KNOW?


You know there is SMC and NS theme parks that we cannot complete trully.


You know unbelieveable CL creatures are unimageniably absurd places.


You know there are so many NPCs in the starports who wait on top of each other with same names and appearances.


You know there are buggy AI which cannot run around a single house.


You know there are still buggy missions due to lag or incompleteness like random npcs give quest and then not talk again ever.


You know padawan trials are still buggy like hell.


You know ppl still cant do the rebel theme park's 3rd quest from the last (luke's one) in one trying, for that matter nearly half of the themeparks can get buggy.


You know we can still get infinite numbers of "death star fragment" or "NS crystal" or "dark jedi madallion".


You know there are still buggy garages, which we cant use normally.


You know we still cannot tune the crystals according to their quality, they are nearly but nearly random.


You know visibility does not work as you devs stated.


You know there is not still good loot at many highest-end NPCs.


You know DWB still can get buggy time to time.


You know vette missions are buggy.


You know "stupid SBDs" are still far more powerful than a stormtrooper (remember early versions of stormtroopers (yea i mean clone troopers, i said "early" thing just because as reminder) can kill a BD in1 or 2 shot, where a stormtrooper dies in seconds before them, even you devs can replace the SBD with another high end NPC. This is for me star wars breaker a very major bug! even tho all my toons are rebel ATM...


You know warren, nades, AFK dancers (oh sorry you fixed that by replacing the holo system with a new grinding one which has buggy quests).


You know servers are laggy at prime times.


You know smugglers can't smuggle for god sake!


You know the emotion lags, HAM bars invisibility chat tabs etc..


You know more than these which I cant remember just right now (get bored and depressed actually)...





----
IN GAME NAME: Cyricella @ Eclipse
Favorite Star Wars Quote: "We would be honored if you would join us". --Darth Vader, eV...
swg_gamer
Wed Jul 27, 2005 7:50 am
#43

I rather they spend time programming swgthen replying to our bitchy posts.
Ecnirp
Wed Jul 27, 2005 8:21 am
#44






swg_gamer wrote:

I rather they spend time programming swgthen replying to our bitchy posts.




Tiggs looks after Community Relations, she is not a programmer - replying to these sort of posts is part of her job.
Thomen
Wed Jul 27, 2005 8:27 am
#45






Ecnirp wrote:






swg_gamer wrote:

I rather they spend time programming swgthen replying to our bitchy posts.




Tiggs looks after Community Relations, she is not a programmer - replying to these sort of posts is part of her job.





Taking the heat forher own answersis also part of her job.



Lawho Iwon
Master Smuggler
Smugglers Alliance Ace

Coalition of the Lost Smugglers
GoldMemberBria
Wed Jul 27, 2005 9:55 am
#46






Tiggs wrote:

We agree with your wants. We are going to be focusing on smaller/cleaner publishes because quality means much more then quantity.






Since when??


I see no evidence of that whatsoever, so I'll believe it when I see it. The facts speak for themselves. You guys have completely ignored game-breaking bugs (e.g. the BE/tailor clothing problem, the DE problems, the CH problems, this latest experimentation bug, commando AOE problems, and on and on) in each of the last few publishes, and it always gets published on-time, completely ignoring these bugs that are reported to you through all the appropriate mechanisms that you guys have devised (/bug, the bug threads, and the correspondents). This is a choice that you have made, and it's not a good one.





Vola Goce - Bounty Hunter/Commando/Hunter
"Doc" Holliday - Smuggler/Combat Medic


Leana_Txorana
Wed Jul 27, 2005 10:13 am
#47

Is it just me or do I spot a HUGE flaw in this method?


By not relaying all the bugs known to the dev team you deny them a view at the bigger picture. One bug might seem unrelated to another in eyes of the "Spreadsheet maker" or the lead, while if a "normal" dev would see the entirelist, they might spot a connection or pattern in a certain problem. All too often are some seamingly simple and often used bits of codeused by loads of different subsystems. It might not affect one system, but it might affect the other.






So the programmer responsible for vehicle systems needs to wade through all the spelling bugs, sound bugs, and mining ship quest bugs? You assume the leads dont understand the areas they are responsible for. They have very detailed knowledge of the code systems under them and have a good understanding of the relationship and interations with the other systems in the game. They can work which bugs fall into thier field, which may have interactions with thiers and others, and know which would waste thier developers time.


Occastional mistakes may happen but to assume the lowest develper will have more integration knowledge and have something to add to a bug that does not relate to his system is a strange thought. The "spreadsheet maker" and the "lead" are not some clueless automaton who grabs bugs based on what day of the week or something that sounds cool.


As far as seaminly simple and often used bits of code, there is very likely a Common Services group who is responsible for these bits of code and they have a lead who is knowlegable and works with other leads to get bugs assigned where they belong.


Their methodoligy is not flawed in any way.



www.usa4usa.blogspot.com
=========================================
There are 10 kinds of people, those who understand binary and those that don't
There's no place like 127.0.0.1
================================
3.14159 + Ice Cream = Pi ala mode
gladiatory2k
Wed Jul 27, 2005 11:13 am
#48

I get the sense that the Friday Feature From a couple weeks ago when they just recopied a FAQ from one of the forums was the low point for Dev communication. That may have caused a meeting or two on seeming lack of involvement by the Dev team. Good to see an improved effort to open up better lines of communication. This is a good step Tiggs!



................................................
http://www.playerappreciate.com/pimphandle.asp"> Reverand Doctor G. Flex has spoken


Gla D'a'tir - Tempest Jedi
Bartholemew Androlux - Tempest Droid Engineer/Shipwright - Visit Androlux shipyards on Corellia (-347, -5838)
ner0sputnik
Wed Jul 27, 2005 11:22 am
#49






GoldMemberBria wrote:





Tiggs wrote:

We agree with your wants. We are going to be focusing on smaller/cleaner publishes because quality means much more then quantity.






Since when??


I see no evidence of that whatsoever, so I'll believe it when I see it. The facts speak for themselves. You guys have completely ignored game-breaking bugs (e.g. the BE/tailor clothing problem, the DE problems, the CH problems, this latest experimentation bug, commando AOE problems, and on and on) in each of the last few publishes, and it always gets published on-time, completely ignoring these bugs that are reported to you through all the appropriate mechanisms that you guys have devised (/bug, the bug threads, and the correspondents). This is a choice that you have made, and it's not a good one.







Since pub 20... that's what she was saying.





NeroSputnik
Serenity Valley Shipping Co.
Former Master Smuggler
I support player bounties. Put me on the terminals!
(But let me earn it by Smuggling)

Efix_Lordana
Wed Jul 27, 2005 1:20 pm
#50






Leana_Txorana wrote:


Their methodoligy is not flawed in any way.






You're right. SWG is working perfectly, and publishes dont break older systems.



Here rests:
Efix Lordana
R29 August 2003 - W12 November 2005
Tiggs
Wed Jul 27, 2005 1:41 pm
#51






gladiatory2k wrote:
I get the sense that the Friday Feature From a couple weeks ago when they just recopied a FAQ from one of the forums was the low point for Dev communication. That may have caused a meeting or two on seeming lack of involvement by the Dev team. Good to see an improved effort to open up better lines of communication. This is a good step Tiggs!





Can you elaborate on which Friday feature you are referring to please?
Jaspor
Wed Jul 27, 2005 1:48 pm
#52




Tiggs wrote:
Can you elaborate on which Friday feature you are referring to please?





Since you asked..


How about this one




and this one ?


3 weeks in a row, you simply put some pretty (pretty ugly, that is) formatted HTML around stuff written by players and passed it off as a "Friday Feature". There was a time when people looked forward to these. Now, they're a joke.

PS - Cleanup in aisle 9 (aka, the Smuggler forum). Someone dropped a jar of Spin Control, and it's making a huge mess.

Message Edited by Jaspor on 07-27-2005 01:51 PM



Jaspor
Master Politician / Master Smuggler / Master Pistoleer
Imperial Colonel / Imperial Pilot Ace
Guildmaster of Guild of the Zodiac - Constellation, Naboo


Page 4 of 8