Community Relations Archive

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Ackehece wrote:

If tiggs has mentioned it - she is looking into it.

Just because they have not made an announcement on a fix does not mean they are not working on it.

If you want to help add it to her daily bug report requests and /bug it in game and give as much

information about how it does not work as you can.

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Read Garva's purpose for this forum

You miss the point of the post. You need to read it again along with the title.

The phase 4 quest is an example of the lack of communication that leads to the perception that the community relations is percieved as poor.

This is the Community Relationship" forum and that is an example of how the community relationship needs to be looked at.

What you fil to see is that hundreds have been adding to it begging for an update, giving all information possible and no official dev response that they consider it a bug even.

Look at the sentence of yours that I bolded. That is part of the poiint. Issues senetive to the community and that are time senseitve should have clear and constant communication im order to keep relations smoothe.

The point of the post was not about the bug, it was simply an example of feedback on what could be done better to improve community relations

I guess attemting to provide feedback with examples is worth a 1 star lol

Message Edited by Scoooter on 02-11-2005 12:49 PM

Message Edited by Scoooter on 02-11-2005 01:43 PM

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Ackehece wrote:

I realize this is the forum for talking about communication but in this case it is a small piece of the whole you are asking her to comment on. She is posting about bugs left and right and generally they are being fixed at a termendous rate. As long as you post your /bug you are good and the bug will be fixed.

(btw: I did not one star you)

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No read again, read the title of the post "Communication example that causes flames of the devs"

read slowly

I am not asking for commnent on the bug

I uses the bug as an example to point out what has fone wrongcommication wise.

In no way do I ask about comment on the bug. This is not the forum for that

I simply show that as an example how it has been handled as a way not to do it

And if she is posting about bugs left and right, why is this one not and it affects thousands and we see nothing. Communication is required. There is a communication gap here that I see happening all the time and not just on this issue

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Ackehece wrote:

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Scoooter wrote:

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Ackehece wrote:

I realize this is the forum for talking about communication but in this case it is a small piece of the whole you are asking her to comment on. She is posting about bugs left and right and generally they are being fixed at a termendous rate. As long as you post your /bug you are good and the bug will be fixed.

(btw: I did not one star you)

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No read again, read the title of the post "Communication example that causes flames of the devs"

read slowly

I am not asking for commnent on the bug

I uses the bug as an example to point out what has fone wrongcommication wise.

In no way do I ask about comment on the bug. This is not the forum for that

I simply show that as an example how it has been handled as a way not to do it

And if she is posting about bugs left and right, why is this one not and it affects thousands and we see nothing. Communication is required. There is a communication gap here that I see happening all the time and not just on this issue

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btw: this bug is now posted. And they do try to post bugs as fast as they get reported now.. (you should see the backlog we TC people send them everyday.) If you want direct communication with the Devs play on TC - they show up there quite often and you can directly talk to them about your concerns. Only rule is... if you flame they leave period.

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Thats good that after 11 days they post this is a bug.

That does not alter the fact that there is a communication gap in Live exists that affects customer relations heavily.

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Scoooter wrote:

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Ackehece wrote:

I realize this is the forum for talking about communication but in this case it is a small piece of the whole you are asking her to comment on. She is posting about bugs left and right and generally they are being fixed at a termendous rate. As long as you post your /bug you are good and the bug will be fixed.

(btw: I did not one star you)

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No read again, read the title of the post "Communication example that causes flames of the devs"

read slowly

I am not asking for commnent on the bug

I uses the bug as an example to point out what has fone wrongcommication wise.

In no way do I ask about comment on the bug. This is not the forum for that

I simply show that as an example how it has been handled as a way not to do it

And if she is posting about bugs left and right, why is this one not and it affects thousands and we see nothing. Communication is required. There is a communication gap here that I see happening all the time and not just on this issue

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Ackehece wrote:

generally it takes X amount of Bug reports from different peoplebefore something becomes a bug on the bug list. So it can take time for a bug to be processed.

It is fixed much quicker if instead of a csr ticket you submit a /bug and fill in the On live Bug forum threads (please only once each). Once it is reported all you can do is wait - it will be given a weighting on it's priority and then put into que (usually behind game breakers - like the ****edited******) and fixed and reported on when they are certain it is a bug. 11 days is pretty rapid for a bug that does not bring down the game as a whole (in fact it affects very little of the server population).

All I really am trying to say is it is pointless to flame and threaten to quit the game over a small bug like this. You have no idea what is going on in regards to exploits and complete system revamps that may make the bug obsolete. It is best to report and wait then to report and then flame - flaming does not speed up the repair progress one instant.

and btw: this is kinda sick to say - but even if you do the ranged speed line - the ranged speed gained from it is also broken and therefore not that useful (probably will not be fixed before curb our correspondents are saying)

Message Edited by Ackehece on 02-13-2005 04:46 PM

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Well in this example there were defnitely hundreds of /bugs in the first day, the other is no one is threatening anything her ein this forum. Just pointing out the communication gaps

And a bug that gates thousands and is time sensative is not small

Message Edited by Ackehece on 02-13-2005 04:46 PM

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Ackehece wrote:

generally it takes X amount of Bug reports from different peoplebefore something becomes a bug on the bug list. So it can take time for a bug to be processed.

It is fixed much quicker if instead of a csr ticket you submit a /bug and fill in the On live Bug forum threads (please only once each). Once it is reported all you can do is wait - it will be given a weighting on it's priority and then put into que (usually behind game breakers - like the ****edited******) and fixed and reported on when they are certain it is a bug. 11 days is pretty rapid for a bug that does not bring down the game as a whole (in fact it affects very little of the server population).

All I really am trying to say is it is pointless to flame and threaten to quit the game over a small bug like this. You have no idea what is going on in regards to exploits and complete system revamps that may make the bug obsolete. It is best to report and wait then to report and then flame - flaming does not speed up the repair progress one instant.

and btw: this is kinda sick to say - but even if you do the ranged speed line - the ranged speed gained from it is also broken and therefore not that useful (probably will not be fixed before curb our correspondents are saying)

Message Edited by Ackehece on 02-13-2005 04:46 PM

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Well in this example there were defnitely hundreds of /bugs in the first day, the other is no one is threatening anything her ein this forum. Just pointing out the communication gaps

And a bug that gates thousands and is time sensative is not small

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Scoooter wrote:

As a point of feedback

I am sure you know that when a thread gets started from the dev team pertaining to "How do we do a better job communitcating" it is a flame fest.

There is currently and issue that makes people want to do that.

I am sure you know about the current phase 4 bug that is not allowing so many not to be able to do the quest that will lead them to unlock. Causing a 3 month gate of those that have been working on unlocking for 4-5 months. If not the details can be looked at in the issues threads or the FS forum.

This bug was reported on 2/4 whenValcyn switched phases

On 2/7 Tiggs reported that "We are looking into reports of the phase 4 quest not working..."

Thats 5 days of no response for a problem across all servers for a time sensitive problem.

Now add to that "looking into reports" is not acknowledgement of the bug.

There has also been no status recieved on the bug since.

This isan exampole of thelack of communication that causes community service flame fests.

When something like this happens that affects so many and cannot be fixed or be worked around quickly communication needs to occur.Maybe in the following steps

1) Acknowledge that they are looking into it

2) Acknowledge the bug itself

3) Periodic status updates

In the case of this bug people will be gated for 3 months and the problem is time sensitive. Because if it is fixed after the phase shift the same effective 3 month gate happens. This obviously makes people nervous

These are the times for communication.

Thhe first step to improving community relations is improving communication on not only new things coming (which the communication has been much better there) but also improving the communication on sensetive issues.

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Scoooter wrote:

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Ackehece wrote:

If tiggs has mentioned it - she is looking into it.

Just because they have not made an announcement on a fix does not mean they are not working on it.

If you want to help add it to her daily bug report requests and /bug it in game and give as much

information about how it does not work as you can.

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Read Garva's purpose for this forum

Welcome to the Community Relations forum. This is a place for you to ask questions and offer feedback on issues related to our communication practices, the website, and the forums. Development related questions and comments should be posted in Game Updates, Core Systems, or the Profression forums.

You miss the point of the post. You need to read it again along with the title.

The phase 4 quest is an example of the lack of communication that leads to the perception that the community relations is percieved as poor.

This is the Community Relationship" forum and that is an example of how the community relationship needs to be looked at.

What you fil to see is that hundreds have been adding to it begging for an update, giving all information possible and no official dev response that they consider it a bug even.

Look at the sentence of yours that I bolded. That is part of the poiint. Issues senetive to the community and that are time senseitve should have clear and constant communication im order to keep relations smoothe.

The point of the post was not about the bug, it was simply an example of feedback on what could be done better to improve community relations

I guess attemting to provide feedback with examples is worth a 1 star lol

Message Edited by Scoooter on 02-11-2005 12:49 PM

Message Edited by Scoooter on 02-11-2005 01:43 PM

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