Commando Archive

Ok, I know that you only get 3 CSR tickets at a time so you have to be careful how you use them. Remember that you can withdraw any open tickets if you need one for another problem.

Here's what I'd like for every commando to do (if you havent already). Use your in-game CSR tickets, lets flood them with the problems. Since I am the one asking people to do this, let me make some suggestions here:

1) This is important, Be Polite. Don't let your anger into the wording of the ticket. Just pick a known problem and write a ticket on it.

2) Be factual, don't guess or offer any solutions. We're just trying to get their attention here. Say things like, "I have the heavy acid rifle certification, but when I equip, I get a message that I do not have the skill to use the weapon and damage is severely reduced"

3) Offer as many details as you can, treat it like a bug but make it clear that it is limiting your progress and that is why you opened a ticket. An example, "When using my flamethrower on most mobs, I am getting 1 point of combat experience rather than 10% of the skill experience that is normal for other weapons. For example, a plumed rasp kill with the flamethrower gives 186 HW exp, but instead of 18 points of combat I receive only 1 point."

4) Please don't theaten to quit if it's not fixed in x days. This will probably make the person reading it on the other end think "Good, in x days this won't be a problem anymore."

It's time to put these problems in some kind of more official format than the moaning and complaining that goes on here. SOE can always claim, "Well we don't read the forums, those are mostly for discussion between players." I don't expect the problems to be fixed by doing this, but at least this may result in an update (or response of any kind) and hopefully even an ETA on the fixes.

Thanks for your time and help (and tickets),

Buzzy

Oh yeah, please help me keep this topic bumped.

Thanks,

Buzzy

Great idea soldier,

I would gladly use a ticket or three in our cause. Could you maybe run thru exactly how this is done in game for a tech dumass, maybe for a few others out there as well. Know that asap I WILL do what u ask.

Commando Karn Makta

Soldier of Gorath

Been doing this for a couple weeks myself, but here's the problem..

CSRs that read tickets have no access to the game. All I have received are canned responses (sometimes not even for the right customer service situation, but now I know where i can call for account billing...).

Unfortunately if you ever get a /tell from a CSR, chances are they'll start by asking your in-game name.

The CSRs that read these tickets have no access to the game whatsoever, they are simply reading and responding from an out-of-game client.

I think Buzz has an excellent idea, but don't get discouraged if you receive nothing but canned responses from the completely wrong area.

Ugh, you may be righ Nishu, but I'd pee on a spark plug at this point if I thought it would do any good.

As for the question of how to do it, the CSR ticket can be found in the lower left corner of your holocron.

Buzzy

Commando want-to-be (or in theory I "want-to-be," heading to pistoller temporarily until this is fixed) here with stupid question:

How does one open a CSR ticket?

Asharan

What about using the /bug feature to report the low dmg, and misses of the commando weapons? After I use up my three tickets to CSR, I will also send in some bug reports.

Not to disrepect anybody in this thread, but I just don't see this as a good idea. Presents two problems.

1.) Further clogs the current ticket system

2.) Could generate resentment towards the Commando profession from the Powers That Be.

I agree that something needs to be done, but filling the ticket boxes with rants isn't going to help. At best, the tickets will probably just get deleted at a glance.