Commando Archive

If we all work on this they just might fix the problems email [email protected]

I have been more that patient with the staff at Sony but this latest patch is not just unacceptable it shows outright incompetence on the part of the staff. There are major game breaking issues that have occurred on a patch that was supposedly tested on the Test Center servers prior to going live. I asked your very knowledgeable CSR if there is a ETA on the fix and am given the usual answer “I don’t know”. What do you pay them for if the know absolutely nothing? What do they pay you for if you are not ensuring that they are properly trained and informed of occurring issues?

I pay you $15 a month to play a game . That is $5 more than most other online games and yet since launch day all I have received is a broken game that should have never come out of Beta, a customer support team that remind me of a bunch of children when you ask who took the cookie, and a development team that would better be served to go back to programming the C128 and leave this type of work to professionals.

I feel that I have been patient long enough and ask, no demand that customer support be improved and those that are incapable of doing their jobs be replaced with those more capable.

Think about how you would feel if you take your car in to have maintenance performed and you leave the garage and your wheels fall of. You go back to talk to the representative and he tells you “Sorry but we have no idea about what happened to your car and have no record of it ever being serviced at our facility, however if you give it a few weeks the problem might just fix itself”