Combat Medic Archive

Thread: Help Other CMs: The Knowledgebase!

TsunamiKata
Fri Feb 20, 2004 2:15 pm
#1

I'm going to chime in with my 2 cents now so I can reserve my spot. I'll edit it with much more useful information to follow.






TsunamiKata Hunter
The Dark Messiah
I'm the new evil, F3aR m3!
vortexala
Sat Feb 21, 2004 1:51 am
#2

Everything from this point on is blatantly stolen from Traigus(Doc Corre). I figure, if he can steal from SirVimes, I can steal from him


But, seriously, any and all help is much appreciated with this effort






Ever wonder how some stuff in SWG works, how stuff is done, why can't I find that crate of stuff on the bazzar, or how does that dancer buff work?

SWG has had a searchable KnowledgeBase (KB) forever... but nobody knows about it.

Please help us Correspondents, CSR staff and the Devs help other players that may not know as much as you.

--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]

The CSRs have been updating the knowledgebase for all professions including [Combat Medic]. It can be accessed in-game with the following steps:


Open your Holocron (CTL H with the default keymap)

Locate and click on the Customer Service button

You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)


or through the following link:


http://help.station.sony.com/esupport/esupport/consumer/esupport.asp

If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------

The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.

If you find errors please submit them here in this thread.

*********************
If you are pulling articles from the KB ingame:

Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).

********************
If you are pulling them from the web version:

Submit the article title "Why can't I buff?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************

The web version and the in-game version have the same questions and answers, just a different interface.

If you have a question that has no KB answers, or the answers available do not really help...


Post here with a
--------------------------------
UNANSWERED KB QUESTION:

The Question itself.

Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)

----------------------------


Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.







Lets keep this thread on-topic, and thanks again for any and all help





~Texxie Xetrov~
Retired Mayor of Vesania, Corellia, Chilastra
Retired Combat Medic Correspondent(Feb 04 - Dec 04)

"A Day without sunlight is like.... night."
A CU Alpha Testers Disclaimer: This CU Alpha Test Contained neither Alpha nor Testing.
Play at your own risk, but don't blame us...
Asxz
Sat Feb 21, 2004 8:02 am
#3

Hey Tsu be sure to post exactly what resources you use and who makes your crafters and factories.



/useforce " You want to give TMB all of your uber Combat Medic Creations"



-A





Asxz Vuno
RhenGordon
Mon Feb 23, 2004 10:20 am
#4

Hey Texxie,


First tell them to fix their javascript code, they have a bug in their javascript that is calling a function that apparently does not exist or is misspelled. My editor will not let me see all the code but it is erroring out on the !HasCookiesEnabled() function in an if statement. It is really only annoying but they should fix it.


There also seems to be a huge shortage of information in the knowledge base about CMs in general. They have the prerequisites and how far you can throw but that is it.


How about adding in effectiveness and potencycalculations as well? How about including the calculations that determine the poisons statistics, not just how the calculations are effected at the different stages of CM?


I think that is my feedback on it right now I will continue to look at it though.



>~~~~~~~ Rhen Gordon Master Combat Medic / Master Doctor ~~~~~~~
Ahazi Server
Selling Doctor and Combat Medic Medicines.
I am located on Naboo in the city of Lake Destiny not far from Keren.
Look me up on the planetary map, or look for Lakeside General on the map.
NOW ALSO ON CORELLIA NEAR CORONET, LOOK FOR ME ON THE MAP!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
vortexala
Mon Feb 23, 2004 10:28 am
#5

Yeah Rhen, I was looking at it the other day and was somewhat surprised at the lack of information there.

If there are KB questions you think should be in there that aren't, feel free to post them along with an answer.

I'll pass along your request regarding their coding, could you tell me what type of browser you're using(since I'm sure it'll be asked)?



~Texxie Xetrov~
Retired Mayor of Vesania, Corellia, Chilastra
Retired Combat Medic Correspondent(Feb 04 - Dec 04)

"A Day without sunlight is like.... night."
A CU Alpha Testers Disclaimer: This CU Alpha Test Contained neither Alpha nor Testing.
Play at your own risk, but don't blame us...
RhenGordon
Mon Feb 23, 2004 2:39 pm
#6

Yeah I was on Internet Explorer version 6and I have debugging turned on since I have to use that machine for testing the websites that I write.

It does not interfere with the use of the site, it is just annoying for me more than anything, but sloppy code is sloppy code and bugs like that are just plain sloppy.


I will think about some questions and try to put them together in a logical format. The ones I posted above would be good for starters, so I will endeavor to get good answers for you for those.


Thanks Texxie.



>~~~~~~~ Rhen Gordon Master Combat Medic / Master Doctor ~~~~~~~
Ahazi Server
Selling Doctor and Combat Medic Medicines.
I am located on Naboo in the city of Lake Destiny not far from Keren.
Look me up on the planetary map, or look for Lakeside General on the map.
NOW ALSO ON CORELLIA NEAR CORONET, LOOK FOR ME ON THE MAP!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
CSRDavidF
Mon Feb 23, 2004 3:59 pm
#7






vortexala wrote:

Everything from this point on is blatantly stolen from Traigus(Doc Corre). I figure, if he can steal from SirVimes, I can steal from him


But, seriously, any and all help is much appreciated with this effort






Ever wonder how some stuff in SWG works, how stuff is done, why can't I find that crate of stuff on the bazzar, or how does that dancer buff work?

SWG has had a searchable KnowledgeBase (KB) forever... but nobody knows about it.

Please help us Correspondents, CSR staff and the Devs help other players that may not know as much as you.

--------------------------------------
[this next bit was blatently stolen from the Chef board.. thanks SirVimes!]

The CSRs have been updating the knowledgebase for all professions including [Combat Medic]. It can be accessed in-game with the following steps:


Open your Holocron (CTL H with the default keymap)

Locate and click on the Customer Service button

You are now presented with the Knowledge Base. You can either search by question or by a specific KB entry ID (if you know one)


or through the following link:


http://help.station.sony.com/esupport/esupport/consumer/esupport.asp

If you have a chance please peruse the knowledge database and see if you can find any mistakes.
----------------------------------------

The Correspondents have been hacking away at this for a week +, and would now like you (the general public) to try and look stuff up in the KB and see what you get.

If you find errors please submit them here in this thread.

*********************
If you are pulling articles from the KB ingame:

Submit the item, number (soe22453) and the text that is wrong/unclear (with a correction).

********************
If you are pulling them from the web version:

Submit the article title "Why can't I buff?" (NOTE: this is not your seach string. This is the title of the article you are reading) and the correction. (The web version does not give you the article numbers, so this title will help the CSRs find te article in question when they go to fix it.)
********************

The web version and the in-game version have the same questions and answers, just a different interface.

If you have a question that has no KB answers, or the answers available do not really help...


Post here with a
--------------------------------
UNANSWERED KB QUESTION:

The Question itself.

Answer (If you know what it is. If you don't, we'll shoot at the devs until they tell us)

----------------------------


Please help out less knowledgeable players then yourselves. There will be threads like this in all the profession forums, so help out with any other professions you have to.







Lets keep this thread on-topic, and thanks again for any and all help









Thank you for kicking off this post vortexala. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.fficeffice" />



The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.



I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.



That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.



Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.




For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
vortexala
Sun Mar 07, 2004 3:00 pm
#8

Alright folks, just a friendly check to see if anyone has any KnowledgeBase entries they think need to be changed or added



~Texxie Xetrov~
Retired Mayor of Vesania, Corellia, Chilastra
Retired Combat Medic Correspondent(Feb 04 - Dec 04)

"A Day without sunlight is like.... night."
A CU Alpha Testers Disclaimer: This CU Alpha Test Contained neither Alpha nor Testing.
Play at your own risk, but don't blame us...
CSRDavidF
Wed Mar 10, 2004 2:02 pm
#9



I just wanted to stop by and say that we’re very thankful for all of the input we have received from the community. Over the last few weeks the Knowledge Base has seen literally thousands of new entries in every conceivable topic. Many of the best questions have come directly from these forums.


fficeffice" />


If you have not yet taken a look at the Knowledge Base I encourage you to do so. With Publish 7 (currently on ffice:smarttags" />Test Center and coming soon to a server near you) the Knowledge Base will be more visible with some User Interface changes that are going in. We also hope to further revamp the User Interface for the Knowledge Base in the next few publishes following 7.



If you have questions regarding game systems, even if you know the answers to those questions or think they are silly, please either post here or work with your correspondent to get those questions to us. The more information we can put in the Knowledge Base the more useful it will be for all of us. We are also interested in feedback on existing entries from typos to incorrect wording or information. Bring those to your correspondent as well.



Finally I want to stress again that the Knowledge Base is one of the items in Star Wars Galaxy that we can update and modify whenever we choose. If you see that the Knowledge Base doesn’t cover a topic, or covers it poorly, get your correspondent’s attention and we’ll look at it. Changes made to entries are instantly visible in game and on the web site.



The link to the knowledge base out of game is http://station.sony.com/kb or you can find it in game by opening your Holocron (CTL H) and clicking on the Customer Service button in the lower left.




For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
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