Bio Engineer Archive
Thread: Worst Experiences with Customers
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ArthurDentOnBria
Wed Mar 23, 2005 5:37 pm
#14
My money is one someone buying it, lol. The pet buying experience is definitely not well understood by the general game populous, and I'd say the big majority of new customers that I get have no concept of "pet skins". They need a lot of convincing that a gurrcat can be made to be as powerful as a rancor.
Kelderek wrote:
I'll be interested to see I get any comments from people who see this, or if (heaven forbid) someone is dumb enough to actually buy it. I figure 900k is high enough that most people will read through the details to see what makes it special, but not too high to be obvious. The evil part of me actually wants someone to buy this and then complain because they can't tame it. I'm probably being too harsh.
Grozurr
Wed Mar 23, 2005 6:50 pm
#15
Trenkor wrote:Or one of the little rabbit thingies. I remeber when I was a newb (first or second day playing) and I saw a guy huunting with a durni. Asked him what level it was (thinking of pok-eh-mon, lol) and he said 60, and that it could kill rancors 1v1. I was so amazed lol, and of course, me being a newb, I knew that I too could be slaughtered by the cute little rabbit. Thoughts of Mounty (sp?) Python enter my mind...
heh i've been wanting to make an uber multi-gen pet out of something like that...but mine would have actual wild durni ancestory, that being 1 sample in the first gen and something like 10-15gens later it would be a massive cl 60-70 pet with horrifying resists and evil dmg, etc.
My recent "fun pet" was a gnort that was level 50 and was my special ns tank material. It was so much fun to start bragging in guildchat about having a gnort that could tank ns
Then someone said.."sure, but what about elders"
"yeah, that's what it's designed for"
there were only a couple people on who understood what i really meant and the fact that as a be i could make these unrealistic pets and stuff. Was lots of fun for the first 10 min or so
Halthron
Wed Mar 23, 2005 9:30 pm
#16
I agree with Arthur, the "level 10" Rancor will sell. And when it doesn, you'll have one angry customer. If you haven't already, I suggest you take a screenshot of the deed, making sure to include the disclaimer you wrote. If you didn't enter "Read Description" in the name of the critter, you might want to make another to do just that. In other words, CYA. If the customer gets annoyed and takes it to the boards, you can put the screenshot up somewhere showing how he was told to read the description and what the description said.
Kelderek
Wed Mar 23, 2005 10:36 pm
#17
You guys talking about the bunny rabbits reminded me of a useful habit I have when making pets. I started to use very specific skins when I do multigenerational cloning. For example, I use a Squall skin for 1st Gen, Gnort for 2nd Gen, Vir Vir for 3rd Gen, and Durni for 4th Gen. The exception to this is when I am certain the template I am about to use will be the final pet, then I just use whatever skin I had planned on before, or whatever one the customer asked for. It is a convenient way to keep track of which generation is which, and also helps for keeping track of DNA samples.
It is especially helpful, for example, when you make a 2nd gen pet and want to make a 3rd gen eventually so you start sampling your 2nd gen pet, but as luck has it you only get 1 or 2 samples and you need at least 3. This means going back and making another g1 and g2 pet again. If you're like me and have lots of pets in your inventory that you use for sampling and also have lots of loose DNA banging around in there too, it's nice to be able to look at it and know "oh this is a gnort, this must be my 2nd gen pet".
Just one of those things that has helped me. I suppose you could organize pets and DNA into separate bags labelled by generation, and that would work, but this method works for me, so I thought I'd pass it along. Another advantage of using the bunnies is low resource usage for the flora and meat, no point in burning 60-90 of each for a pet you plan to sample into oblivion. The one downside to this is when you get a final pet in a generation you don't expect, and then you have to try to sell that gnort or durni. But I haven't had much trouble selling those, people see the stats and will find the pet useful enough.
It is especially helpful, for example, when you make a 2nd gen pet and want to make a 3rd gen eventually so you start sampling your 2nd gen pet, but as luck has it you only get 1 or 2 samples and you need at least 3. This means going back and making another g1 and g2 pet again. If you're like me and have lots of pets in your inventory that you use for sampling and also have lots of loose DNA banging around in there too, it's nice to be able to look at it and know "oh this is a gnort, this must be my 2nd gen pet".
Just one of those things that has helped me. I suppose you could organize pets and DNA into separate bags labelled by generation, and that would work, but this method works for me, so I thought I'd pass it along. Another advantage of using the bunnies is low resource usage for the flora and meat, no point in burning 60-90 of each for a pet you plan to sample into oblivion. The one downside to this is when you get a final pet in a generation you don't expect, and then you have to try to sell that gnort or durni. But I haven't had much trouble selling those, people see the stats and will find the pet useful enough.
Dorelli
Thu Mar 24, 2005 1:59 pm
#18
Worst experience with customer was just someone who sent me an irate letter that the 'mount' I sold him was only a baby and NOT a mount and what was I going to do about it.
What I did about it was:
1. i sent him his money back with an explanation and told him i wasn't there to mislead anyone
2. i plastered my entire shop with warning messages - all the vendors shout 'helpful' and 'informative' info
it sounds like your mum is in the shop when you go in.
3. i changed my naming schema from 'L10 Bantha (mount)' to 'L10 Bantha (mountable when grown)'
4. i changed my sign to warn that pet deeds need training ...
What HE did ...
1. Accepted the money back graciously with an apology
2. Came back and bought more 'mounts' properly this time (I think he'd destroyed the others)
Since then ... nobody has really complained ... 
Dorelli (master BE- bloodfin)
SioBabble
Thu Mar 24, 2005 4:09 pm
#19
My experiences nearly all have to do with pets, and all of them with non CH.
Problems like mount pets not being instamountable, customers placing orders and never picking up their pets; I have 3 CL 10 kaadus lying around waiting for a customer to return an email on which one he wants.
Then I have non-CH customers who insist on pets that can only by CL 10 or below if you spend a lot of time with generational cloning, which I haven't had time or inclination to do. You know, things like intimidate/strong poison or disease pets, when it's next to impossible off raw DNA to get those particular attributes and have any amount of respectable H value so the pet can play its true role, tank. The intim is very nice with that because of course it reduces the target's damage, but posion/disease is just too unpredictable and too weak to be of much hope. They're better off finding an MCM and taming it to help them poison/disease.
PlainWhiteSocks
Thu Mar 24, 2005 6:29 pm
#20
Kelderek wrote:
You guys talking about the bunny rabbits reminded me of a useful habit I have when making pets. I started to use very specific skins when I do multigenerational cloning. For example, I use a Squall skin for 1st Gen, Gnort for 2nd Gen, Vir Vir for 3rd Gen, and Durni for 4th Gen. The exception to this is when I am certain the template I am about to use will be the final pet, then I just use whatever skin I had planned on before, or whatever one the customer asked for. It is a convenient way to keep track of which generation is which, and also helps for keeping track of DNA samples.
I do something close to the same for multi gens. Angler for 1st gen, Bearded Jax for 2nd, Carrion Spat for 3rd, Dalyrake for 4th... I keep going in alphabetical order and using skins I don't normally sell so I don't have to think about it.
BlackWidoww
Fri Mar 25, 2005 5:43 am
#21
I have had several "bad experiences" with customers, but the one that stands out most in my mind is:
I had a Chef who also did a lot of harvesting, I always referred to him as "the farmer". Anyway, I'll try to make this short. If he wasn't sending me tells about buying his resources he was sending me tells about schematics. I soon got to the point of "hiding" from him, lol... over and over. Finally, I gave in and decided to make him some schems, thinking that maybe he'd be happy. This went on for months... eventually, I gave up the hiding, and we were making deals "schems for resources".
One day he just disappeared......and I never heard from him for a long long time. Then day before yesterday he logged on, I was shocked to see his "log on".....I started receiving emails a ton of them on my main and my alt. I looked and found that he was sending me all his money!!!
Well, he was leaving the game due to RL stuff and sent me a /tell saying that while he played the game I was his closest friend, and that he was sending me all his money(about 30 mill)and gave me admin to come and "pillage" his house.
Needless to say..... I felt bad about all the times I had "run" from him, lololol. So, I errected a statue in the City in Honor of:
Aprona, the Greatest Farmer in the Galaxy!
hehe....the moral to this story is..........................BE NICE..........it doesn't hurt :>
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