Bio Engineer Archive

Thread: Bad Customer

Argarell
Mon Feb 02, 2004 6:37 am
#1

I'm on the Naritus server. The other day I was out gathering DNA when I get a tell from someone wanting a Rancor with Stun, Blind, Ranged, Light armor between CL50 and CL59. And he wanted it that day. Not a major problem, but I did have to go get some DNA for it.I quoted him a price of 250K. He said it was high, but he would pay.


I gather the DNA, do some combines, and hit the sweet spot on the 6th clone I made. CL59, specials and ranged just as ordered, nice resists, really nice HAM (better than I had expected). I send the guy a tell with the stats and tell him the price is 225K (I decided to give him a break on price). He stalls and finally says he really wanted something with 60% kinetic resist (the rancor I made was 41%) and says he doesn't want it after all.


I had asked the guy to send an email stating exactly what he wanted in the pet before I started making it. He never did, though he claimed to have (I certainly never received it) even though I asked him to several times. At no time did he ever state that he wanted 60% resist in kinetic. I have added him to my list of people I will not do business with in the future (short list--only 3 people on it so far).


Do any of you require deposits before making special order pets? I haven't so far, but this is the first time that a customer refused to buy a pet he requested.
MonkeyofDoom
Mon Feb 02, 2004 7:00 am
#2

This is one of the reasons I'm giving serious consideration to dropping BE.


Don't get me wrong, I appreciate all the custom I've had over the last few months and I'm very grateful for the credits people have spent on pets I've made. However, the problem is that there are many people who don't understand BE and how difficult it is to make custom orders, how they need a CH to train them, what level pets they can use and so on. It's not so much that there are "bad" customers, just there's a lack of information and no matter how many signs (bone armour segments) I hang in my store or how many "rules" I give my vendors to bark, I receive a lot of people asking about pets they've bought without listening and subsequently can't use.


As I say, I appreciate the custom but it's getting to the point where I spend more time dealing with players who have issues than I do actually playing the game.


(Please don't misunderstand me - there's nothing wrong with the pets I'm producing and I have some very valued customers, but I think SOE need to introduce some new abilities or guideline-issuing skills for Merchants/BE - or maybe even change the vendor item displays - so we can actually inform shoppers of what they can and can't use in a more active manner.)


- Tyl





- tyl rojen -

teras kasi master
[eclipse]




Vife
Mon Feb 02, 2004 9:15 am
#3

I don't require any sort of up front payments for pets, but then I've never run into the problem you are describing. All the custom pets I've made have been taken usually with great thanks. There are some people out there who do understand the difficulty in cloning and appreciate the work you put into it.


Then there are those other people. I would ban some one like you described without hesitation from my house and vendor and also put them on my ignore list. Also concider going on your galaxy message board and posting their name up as some one who renegs on paying for orders they make. See how he enjoys being banned from a lot of vendors and stores.


For your peice of mind, the price for the pet seemed fair to me and if put on a vendor it will be gone in a few days.


Eede


Spazzers
Mon Feb 02, 2004 9:49 am
#4

I also play on Naritus. I don't have a vendor because of the skill point cap so I do custom orders. I require emails from my customers and I fill them in the order I get them. Because of the way I do business I don't take rush orders. No email, no pet.


I've had customers ask for animals and tell me after the fact they have no money. Not much I can do about that. I sell the animal to someone else. I've made pets for people and they never came to pick them up. I can only assume they purchased an animal elsewhere. Not much I can do about that either. If someone told me outright the animal they ordered wasn't good enough I'd have no problem telling them to go elsewhere. For the most part however, my customers have been very respectful to me and very generous.



Buboopadoo
HOBO Embezzler
A Simple Resource Dealer

A Developer's answer to everything:
"I can't promise to try, but I'll try to try"
Morda
Mon Feb 02, 2004 10:51 am
#5

I know this is a fairly common complaint from all merchant types, but I have been getting a lot of non-CH customers who want the near-impossible or somebody with minimal CH who wants the near-impossible anddoesn't want to pay normal prices.I patiently explain to everyone who asks all that I can about creature levels, how that affects ham and specials,how hard it is to make high resists etc and keep creature level down, but it never stops.


I don't want to be rude, but for gosh sakes! I don't ever remembertellinga merchant who was selling something forsome amount that Ionly had enough creditsto pay 50% of their asking price, demand theyrush my order andcertainly would not have expected to be taken seriously if I had. I DO remember doing tons of missions to get enough cash for a vehicle, mount or that new gun I wanted.What is up with people? Oh yeah...and the beggarswho spam for credits at starportshave got to bethe laziest, lamest bunch of ne'er do wells I have ever encountered. I guess they are roleplaying deadbeats or something.


OsirisOrion
Mon Feb 02, 2004 11:06 am
#6

i had a guy order a cl70 kimo from me, told him it was going to cost 600k, he said not a problem. End of the story is .... it is still sitting on my cutsom order vendor for the past 2 weeks and i have emailed the customer numerous times about picking it up.



So you know what i say screw it throw it on ur vendor if you dont have one sell it on the forums, it's that persons loss





OsirisOrion aka O
-IMP- MILITES IMPERI / IMPERIAL SOLDIERS
Teras Kasi Master / Blade Weaver
"I am the lizard king, I can do anything!!!"
LOCOLeaderX
Mon Feb 02, 2004 12:04 pm
#7

I sell all my stuff as-Is. I will only do custom Orders for the finial skin type. So far it seems to work I can barely keep my friends vender stocked.




Evil Council Member And Mayor of "Ghost Town"
League Opposing Conformity and Order
You don't know the power of the "Dork side"
hananoken
Mon Feb 02, 2004 12:52 pm
#8

I just don't make pets anymore. Well, I make pets for friends and for fun, and put them in my house, but i don't take orders anymore and I don't put them on my vendor anymore.


I still sell stims and lots of tissues.


Once in a blue moon if someone wanders by my house while I am there and is polite I might make them a pet for free if I have any DNA that's any good in my crafting station, but, people are just **edit**. Hate hate hate selling pets now. Making pets is fine, selling pets I hate.





Colonel Sebca En'wil
Master Bioengineer
Master Smuggler
Imperial Planetologist, Flurry
Exploiting the Galactic Ecosystem since 2003
mmaughme
Mon Feb 02, 2004 12:58 pm
#9

I won't even take custom orders. Given the complexity of the new cloning system, and the specific demands of my prior customers, cloning is no longer fun and has instead become a chore. Now, I clone when I bloody well feel like it. It's much more enjoyable that way.




Fichesi Ishott, Ex-Jedi Wannabe ~ Scout | Bio-Engineer | Musician | Dancer | Entertainer
Tailor | Ranger | Creature Handler | Carbineer | Image Designer | Armorsmith | ...Silent...
Rifleman | Artisan | Droid Engineer | Chef | Weaponsmith | Architect | Medic | Combat Medic
Marksman | Doctor | Pikeman | Brawler | Fencer (in progress) | Publish 9 (sigh) | Cancelled

JivanMukti
Mon Feb 02, 2004 2:25 pm
#10

a few weeks ago...


While out getting fencer xpfor holo#3... a /tell comes in..


Customer: heya, soandso recommended you to make me a pet... can you do it?


Jivan: I am out hunting right now... send me an email with what you want and I will get back to you asap.


Customer: (still sends /tells) I need it tonight to fight nightsisters...


Customer: emails me:I need a pet tonight to fight nightsisters.


(at this point... I should have just /ignored)


Jivan: I am out hunting, I can make a pet tonight but it will need to be tamed and grow... you won't be able to use iteffectivelytonight.... it will be a few hours before these buffs wear off and I head to the lab. Send me an email with exactly what you want. (never received)


Customer: ok


5 minutes later:


Customer: did you make it yet?


......


1 hour later ...


Customer: how much will the pet cost? did you make it yet?


Jivan: 100K (50+ kinetic with armor 10K hams+ specials) there is nothing to stop the force powers however of FS npcs.


Customer: woa that is a lot. I'm telling soandso who recommended you.


Jivan: Tell you what... you go to the 3 planets collect the dna and make it yourself.


Customer: tell you what...I hate you.


Jivan: /ignore customer


Jivan: email to customer. I am sorry you are unhappy with the price of such an order. Unfortunately you have been added to my /ignore list. Do not contact me again.


----


that was my only bad experience as a BE and I had a lot of great customers...

BEis one ofmy favorite professions and **edit** the jedi hunt that made me give it up... someday maybe I will return to MBE, as I really enjoyed it.
CaptnChris
Mon Feb 02, 2004 2:29 pm
#11

I have a simple fix for you.

I just never made custom pets for customers (I do for friends of course).

But I do keep my vendor well stocked with at least 30-40 pets with most CL Ranges covered so most of the time people can get something similar to their requirements from my vendor.

I have tried to make a couple of custom pets, and similar situation I charge lots and the customer was not fully satisfied.

But I do have a huge bunch of CH'ers who seem to love my vendor and regularly come in and spend upwards of 3-400k on a few good pets. And these guys are the reason I keep going! I really get a kick out of seeing my pets in action too, love to see them kicking arse.



DEKARD (Tempest)
"I fear not death nor decay" - Dekard '03
ASHH (Gorath)
Brawler1975
Mon Feb 02, 2004 2:45 pm
#12

Whehe nice thread. I'm only a BE since a couple off weeks but all i do is make custom pets and having a blast so far as most ppl arent to annoying.


However I just got the 1ste **edit** customer. He wanted a lvl 30 narlatch high damage and armour. He offcourse wanted it now so i gave him a price indication and call me crazy but i make stuff like that for 50k just because its only a shirt trip to endor. The big surprise was he told off and said 30k was more a fair price so I told the guy I barely got my cloning costs covered for the 50k and that the price just went up to 500k.


**edit** dont think he will contact me again. Do love that **edit**


Nemthang
Mon Feb 02, 2004 3:42 pm
#13

Interesting thread.


I, too, have two unclaimed "special order" pets in my shop right now. One is a killer CL56 Rancor made with BMB and Mutant DNA that came out 60% kinetic 45% energy 85% to4 other types and even 1% to stun. Light armor and 550 damage with a dizzy special. The other is a special order CL10 Gurreck with dizzy/strong disease, 14% kinetic and 4K HAM.


As it is, I am a few days behind on custom work and the stock pets on my vendor rarely last more than a few days. I barely advertise - just an occasional post on the forum boards.


More and more, I'm thinking of requiring a 50% deposit for custom orders. It's either that or stop doing them all together. I'm doing two CL10 kaadus right now with strong disease/strong poison 25% or better kinetic with 2500+ HAM and truth be told, I could have made 20 stock pets in the time it's taken me to get these two done.


However, I do feel that once a customer actually picks up their custom pet (I customize color and even the name on the deed for them - risky if they choose not to buy it because it's harder to resell), they are more than likely going to come back in the future and spread the word.


As time goes by, we'll have to see. If I have too many people like your customer, I will stop doing them alltogether.


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