Artisan Archive

Factory Decay.

Ok here is my tragic tale of woe....and yes its been /bug'd and no I havent had a response but based on past experience (items lost on vendors, in bags, after purchase) I know I have lost everything again.

Thursday morning I do a resource run. This includes putting credits in my structures (house and 3 factories as well as my harvestors). I do this just after the patch. I play most days.

I then have to go interstate on unexpected business. Im back on Monday.

My factory with enough components in it to make several hundred seeker and arakyd droids (almost a non profit item btw but they are a DE's only must have product) has dissapeared !!!.

So I check my email....I have one email at 17:20 on Saturday saying factory damaged and another on Sunday (same time same sort of message). However on Monday its gone !!!! With over 80 crates of items and about 120k of resources !!!!!

Here is the catalogue of events :

Credits put in Thursday after restart. Server crashes (so I have been informed) and all operations done in the 45 minutes or so after patch/restart/whatever they do every single day that causes a restart is lost.

First email from factory regardingcredit issueis on Saturday.

Within 48 hours of notification the structure has been destroyed.

I stillhave the emails.

I bet you the CSR will spin me some crap about not being able to refund.

So this game cannot be played as an artisan by someone who takes 3 days off !!!!

I once put 500k worth of stuff in a bag and offered it on a vendor. The whole lot went missing...the CSR said it was my mistake as it was a known feature to stop storage cheats and it was my own fault (in thread blah on forum blah...didnt see the need to read the formus in the Eula but anyway).

So tough on getting a) my stuff back b) a refund for my customer. Then three weeks later in a patch 'the bags on vendor bug' is fixed...so the CSR mislead me either through ignorance (implicit low quality process on SoE communication part) or just plain lied (no idea why...perhaps quickest way to close a log...which often seems their goal.

I have been a strong supporter of the game....but I am wearying. I dont want to, I want to be playing this in 3 years time with history and culture to my chatacter....but man you are pushing it.

Oh and a massive thumbs down to the forum setup.

Where are players meant to talk ? to each other....to discover references to how, why, where !!

Give us back a General Discussion forum even if it comes with the header...."never ever read by developers" only by decency moderator.

Be Well, Bob'the Builder

I too lost a factory, with 60 crates and over 2.5 million resources...

Circumstances were close. I went on a vacation for two weeks around Thansgiving. I put 3 weeks worth of money in my house and factory. When I returned my factory was gone. I received gmail messages that my factory was burning only two days after leaving. I believe the bug is related to not logging in for a time, I usually play every day except for that break.

An ex-SWG friend lost hers the same way... but it occurred because of the power outage on the east coastin Sept. When she logged in after, her factory was gone. So it appears to be related to not logging in for a time, but perhaps it points as you indicated to time maintenance was loaded. I have been playing since live start and this was my second wipeout... it does get old.

The CSR's said they did not have the tools to research and determine if a factory even existed, or if 2.5 million resources disappeared on the day in question. I even had screenshots ofthe factory inventory and a spreadsheet with all the quantities... I assume you also will not get a positive response, though I did send both a /bug and the CSR's had me send an email to describe the issue to the devs... I suspect it is something obscure...

Axiom of Wanderhome