Artisan Archive

Thread: What a CSR told me about my crafting tool **coorespondant**

Squidwalker
Tue May 25, 2004 8:58 am
#1


So I started getting an error message with weapon, droid and general crafting tool. "Failed to start crafting session". No other messages. So first thing I do is check to see if the hopper is needs to be emptied, nope. So I log out, and back in, nope. I borrow one from a friend, and it works OK.


At this point I try a KB search and find nothing pertaining to the problem. So I open up a Ticket. The first resopnce, a day later, is to waite 24 hours, and try again after the server reset. Of course it now has been so I try it same error. I reply back to the ticket telling them this. Another CSR responds telling me that my crafting station must be out of condition, and thus is disabled. I need a new one. I reply back telling them that crafting tools don't have condition, and the status says ready.


He replies back that it must just be broken, since the one I borrowed is working ok, to just get a new crafting tool, it's not working anymore.


So I bitched and moaned how, YET AGAIN a CSR tried to tell me a falicy about the game, and didn't solve my problem. Someone just pointed me to the Aritsan FAQ, and it has the exact problem there, and that they know about it, known problem, and putting in a fix. But by now I have destroyed the crafting tool, and gotten another.


So, who ever the artisan cooresponant is, can you please use your contacts to bring this up to the devs? Not the problem of the crafting tools, as it seems they are on top of it. But the problem of CSR misinforming players, and costing me to buy another crafting tool. I have had CSR tell me wrong information before and 3 times in the last month.

My other ticket this kind of thing happened was that I got item decay when I died from pvp faction death. The CSR told me that is supposed to happen. It's a real problem when the CSR, our problem solvers, know nothing about the game.



Teranus Blan'Fyl
OldSchool Ranger
Short-Timer
owako
Tue May 25, 2004 9:18 am
#2

Actually they do have condition, you just can't see it. If you die with a crafting tool in your inventory, it will be in the list of items that decayed. The decay list after death is the only place you can see the condition. I think its really stupid that they have a hidden condition, I don't think they should have on at all.



Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
Albert Einstein
rexan
Tue May 25, 2004 11:01 am
#3

Crafting tools do have conditions. However, this condition does not display. However, when you clone, each crafting tool has a % number listed next to it. When that % reaches 0, you can no longer use it.


Sounds like 2 or your CSRs had the correct answer for you. And first one told you to wait till a server reset (because you can jam up your crafting session if you craft while crossing a server zone) also was good advise.


So the game is working as intended. You had a broken tool. And now you have a new one that works. What is the problem? (other than tool durability not showing)




Rexan Ryu
Master Smuggler
Flurry Server
BisonJelly
Tue May 25, 2004 11:16 am
#4

I have had this problem happen to me too. My crafter alt. has never died so i knew cond. was not the problem.


I finally discovered that it only happens to me when i use tools that i made myself. I had a buddy who is also MA make me a crate and i haven't had the problem since.





Bisonjelly
Imperial Colonel
"I don't want the world, I only want your half"

Stargzrrag
Tue May 25, 2004 2:27 pm
#5

I have had this problem a few times too and been able to find a way around the problem.


Most of the times this has happened to me is when i had a station in my inventory.


The fix, I've used is to drop my tool, then pick it back up. /shrug Seems to work fine after that.






~Agrin Pi'Nel~
MyT_Chicken
Tue May 25, 2004 3:09 pm
#6

I don't understand what the big deal is....not like crafting tools are hard to make.




h Egri p
§ If you don't know; you'll find out soon enough! §

owako
Tue May 25, 2004 6:40 pm
#7

The problem is sometimes the tools stop working, and its hard to figure out why. Its not stated anywhere in the game info that crafting tools have condition and that once it gets to 0 they will stop working. If it was, fine, but its not.



Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
Albert Einstein
Guruweaver
Wed May 26, 2004 12:38 am
#8



Squidwalker wrote:
So I started getting an error message with weapon, droid and general crafting tool. "Failed to start crafting session". No other messages. So first thing I do is check to see if the hopper is needs to be emptied, nope. So I log out, and back in, nope. I borrow one from a friend, and it works OK.
At this point I try a KB search and find nothing pertaining to the problem. So I open up a Ticket. The first resopnce, a day later, is to waite 24 hours, and try again after the server reset. Of course it now has been so I try it same error. I reply back to the ticket telling them this. Another CSR responds telling me that my crafting station must be out of condition, and thus is disabled. I need a new one. I reply back telling them that crafting tools don't have condition, and the status says ready.
He replies back that it must just be broken, since the one I borrowed is working ok, to just get a new crafting tool, it's not working anymore.
So I bitched and moaned how, YET AGAIN a CSR tried to tell me a falicy about the game, and didn't solve my problem. Someone just pointed me to the Aritsan FAQ, and it has the exact problem there, and that they know about it, known problem, and putting in a fix. But by now I have destroyed the crafting tool, and gotten another.
So, who ever the artisan cooresponant is, can you please use your contacts to bring this up to the devs? Not the problem of the crafting tools, as it seems they are on top of it. But the problem of CSR misinforming players, and costing me to buy another crafting tool. I have had CSR tell me wrong information before and 3 times in the last month.
My other ticket this kind of thing happened was that I got item decay when I died from pvp faction death. The CSR told me that is supposed to happen. It's a real problem when the CSR, our problem solvers, know nothing about the game.



Hi,

Couple of quick questions and an observation:

1) Are you sure the tool had not degraded from deaths? Do you die a lot? As others have noted, even though you can't see the condition, it has one.

2) Do you have the names of the CSRs?

Observation:

I'm more than happy to take complaints about CSRs to the devs, and they listen. However, for this to work, I need to know your character's name, server, time of the event(s), name(s) of the CSR(s), and any logs you have of the event (e-mail, chat logs, etc). You can PM me that info, if needs be.

Take care,



--
Former Artisan Correspondent
Eoto LightDark, MIA, TestCenter
Noeco, Trader (Engineering) Chilastra
Atren, Medic, Chilastra
DreadWind
Wed May 26, 2004 7:56 am
#9

Some of you missed the mainproblem, It was that the CSR gives out the wrong information reguarding that particalar item and they should be corrected!



=[Ruination]=
My Road of SWG has ended!
Imperial 4EVER!
ItsaCatch22
Wed May 26, 2004 11:43 am
#10






DreadWind wrote:

Some of you missed the mainproblem, It was that the CSR gives out the wrong information reguarding that particalar item and they should be corrected!






A CSR give out incorrect info, can't ever imagine that happening.....



It'sA Catch22
>>>------------------<<<

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Scoooter
Wed May 26, 2004 1:07 pm
#11






ItsaCatch22 wrote:





DreadWind wrote:

Some of you missed the mainproblem, It was that the CSR gives out the wrong information reguarding that particalar item and they should be corrected!






A CSR give out incorrect info, can't ever imagine that happening.....






Well the CSR did not give incorrect info. The CSR gave the answer that is the typical answer to this problem. The simple fact is that there is more than one reason that this can be caused from.





Scoooter - Master Pilot/Master Politician
ScootBacca - Master Creature Handler/Master Rifleman
Co-Leader - mVa
Mayor of Mos Vegas, Tatooine, Valcyn
PadiOne
Thu May 27, 2004 11:30 am
#12

If you get aggro'd while crafting this can happen too.



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