Artisan Archive
Thread: Help Improve the KnowledgeBase
The people who maintain the knowledgebase on SWG have asked that each profession pitch in to make it more useful and correct. The correspondents have been asked to start a thread in their forums about the KB articles as relates to their professions.
Please look at this thread about it for more details. Post your revisions/updates/additions in this thread, which I will share with the KB folks.
Thanks!
Guruweaver wrote:
Hey all,
The people who maintain the knowledgebase on SWG have asked that each profession pitch in to make it more useful and correct. The correspondents have been asked to start a thread in their forums about the KB articles as relates to their professions.
Please look at this thread about it for more details. Post your revisions/updates/additions in this thread, which I will share with the KB folks.
Thanks!
Thank you for kicking off this post Guruweaver. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.ffice
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The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.
I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.
That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.
Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.
CSRDavidF wrote:
direct spoilers.
How about getting some culture in that CSR staff?
I asked CSR Beverly for some odds on the jubilee wheels, ODDS!Not spoilers and she proceeded to insinuate I was trying to cheat. Go to a horsetrack Beverly, you'll learn what ODDS are. There are odds are there not, ya know, the first thing I'm gonna search for in your KB, is jubilee wheel, David, cuz the help on gambling utterly sucks.
As for your KB as a whole, I only hope it's not bug infested likeeverything else you guys touch.
Oar
I just wanted to stop by and say that we’re very thankful for all of the input we have received from the community. Over the last few weeks the Knowledge Base has seen literally thousands of new entries in every conceivable topic. Many of the best questions have come directly from these forums.
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If you have not yet taken a look at the Knowledge Base I encourage you to do so. With Publish 7 (currently on ffice:smarttags" />
If you have questions regarding game systems, even if you know the answers to those questions or think they are silly, please either post here or work with your correspondent to get those questions to us. The more information we can put in the Knowledge Base the more useful it will be for all of us. We are also interested in feedback on existing entries from typos to incorrect wording or information. Bring those to your correspondent as well.
Finally I want to stress again that the Knowledge Base is one of the items in Star Wars Galaxy that we can update and modify whenever we choose. If you see that the Knowledge Base doesn’t cover a topic, or covers it poorly, get your correspondent’s attention and we’ll look at it. Changes made to entries are instantly visible in game and on the web site.
The link to the knowledge base out of game is http://station.sony.com/kb or you can find it in game by opening your Holocron (CTL H) and clicking on the Customer Service button in the lower left.