Armorsmith Archive
Thread: Who's fault and how would you resolve this?
Homer_J_S wrote:So, I got an email from a customer saying that he bougt 2 sets of my armor in a back packs. Well, he only had room in his inventory for one set and left the other set on my vendor for about a week.
There is a good chance the suit was long gone before you deleted the vendor. Its 100% his fault that his armor is gone...that said, I wouldnt refund his money. Most likely, I would have made a replacement set and offered him a large discount (mabye 50%?)
LouisThaKilla wrote:
Technically it is your fault because you didn't check the vendor before deleting it.But it was also partly the customers fault for leaving it on the vendor for that long and not retrieving it. You could argue that your vendor is not a place to store items and you have the right to delete it whenever you want. I would contact the customer and offer him half of the price of the armour to make him happy.
I don't believe you can see items that are awaiting pickup. I'm pretty sure you can only see offers to the vendor that would belong to someone else.
In any case, I would say it is the customers fault for not getting his stuff out of the vendor. But that being said I would rather lose one suit than lose a customer.
I don't think I would refund his money but rather replace the lost suit. He did after all buy it. If he rather have the money back instead of the lost suit (which you cannot verify) I would question his intentions.
Message Edited by DiesmiaShiyka on 10-08-2004 10:01 AM
Homer_J_S wrote:
Shion,
I have no problem replacing the armor for this guy, Personally, my monthly income is in the 9 figures so it just a drop in a bucket, but the guy started out with and attitude that it's my fault and he deserves a refund. Everyone who knows me on my server knows I'm very generous andfair but, this guy pissed meoff with his attitude so much make menot want to refund him although, I'll probably will because I know the money he spent is worth alot more to him than it is to me. But, he threatens me that he will never buy anything from me and his guild will never buy from me again if I don't refund him. If he approached me saying hey I accidentally left a set of armor on your vendor afterI bought it and it got deleted instead of accusing me how he has 36 days to pick up and I never warn him that the vendor was getting deleted blah blah blah... I've would have refunded him immediately.
I'm just posting this to just give other AS's a heads up if this ever happens to you.
in light of his attitude, i'd politely reply that you were unable to see his purchase was yet to be picked up, and that you're sorry he was unable to retrieve it, but that it was his fault that he did not do so, and that you cannot verify whether or not he did. leave it at that. say sorry, but dont give him his money. when i was pulling 9 figures, a guild isn't that much. trust me, you dont want a customer base of whiners and people who think they're entitled to everything. Most likely his guild will still shop there too. There's no reason to refund his money, he's probably 10 yrs old and just a rude, spoiled little kid. You can afford to lose the 10+ million that he and his guild will provide you in the future. trust me, there's nothing to spend money on in this game that's really worth more then 100k.
Just my advice... dont reward the whiner. (Esp if you have the money to back it up)
Drummerboychris wrote:
Homer_J_S wrote:
Shion,
I have no problem replacing the armor for this guy, Personally, my monthly income is in the 9 figures so it just a drop in a bucket, but the guy started out with and attitude that it's my fault and he deserves a refund. Everyone who knows me on my server knows I'm very generous andfair but, this guy pissed meoff with his attitude so much make menot want to refund him although, I'll probably will because I know the money he spent is worth alot more to him than it is to me. But, he threatens me that he will never buy anything from me and his guild will never buy from me again if I don't refund him. If he approached me saying hey I accidentally left a set of armor on your vendor afterI bought it and it got deleted instead of accusing me how he has 36 days to pick up and I never warn him that the vendor was getting deleted blah blah blah... I've would have refunded him immediately.
I'm just posting this to just give other AS's a heads up if this ever happens to you.
in light of his attitude, i'd politely reply that you were unable to see his purchase was yet to be picked up, and that you're sorry he was unable to retrieve it, but that it was his fault that he did not do so, and that you cannot verify whether or not he did. leave it at that. say sorry, but dont give him his money. when i was pulling 9 figures, a guild isn't that much. trust me, you dont want a customer base of whiners and people who think they're entitled to everything. Most likely his guild will still shop there too. There's no reason to refund his money, he's probably 10 yrs old and just a rude, spoiled little kid. You can afford to lose the 10+ million that he and his guild will provide you in the future. trust me, there's nothing to spend money on in this game that's really worth more then 100k.
Just my advice... dont reward the whiner. (Esp if you have the money to back it up)
I'd have to agree here. I've made the same mistake at your vendors before too because of everything being in packs. The first time you stocked 80/80/80 comp my eyes were bigger than my inventory and I wasn't able to grab all 3 sets I bought. So instead of using you for storage I jumped a shuttle home, dropped my stuff, and came back later that day to pick up the last set. I find it hard to believe that in the week after buying he couldn't find 10minutes to run to your place and get his armor. And even so there was no way for you to see what was waiting to be picked up on your vendor. Once purchased it's gone to the person stocking wether it's still in there or not.
As someone who shops at your place frequently I have to say that your service and products have always been good. You've even offered free slicing of some items bought from your vendors at certain times, and that's something that most smiths won't do. I really don't think that this guy's negative feedback is going to have much of an impact on your overall sales given your rep.