Armorsmith Archive

Thread: Knowledge base error/new data

JaatoWaals
Fri Feb 20, 2004 11:49 am
#1

I've received a request from the CSRwho's currently working onthe Knowledge Base to check over the sections related to armor. I've looked it through myself and made some suggestions for changes, but does the community think that there is additional information that should be added or errors that are still present?


You can access the knowledge base in game or via this link:


http://help.station.sony.com/esupport/esupport/consumer/esupport.asp


Please indicate the solution title at the top of any comments you make in this thread.




Waals Industries

-Armor for the new Imperium-

www.hrafnwarband.org
Krallic
Fri Feb 20, 2004 2:00 pm
#2

The only thing I want to say about the knowledge database is that the programmer lacked some knowledge himself. Why, oh why, do I have to use internet explorer for it to accept me browsing it? This is a hardcoded check, if your browser is not IE, then it will not send you the pages, you can't even try!

My browser supports to identify itself as IE, which make the pages load fine, they work fine as well, but that really should not be neccessary from a webdesigner/programmer point of view.

So until they fix this I will keep clear of the database even if it lists good information.

Sorry about this not relating fully to the topic.
Mangoman
Fri Feb 20, 2004 2:21 pm
#3

if you search under "armor" 10 responses pop up, the last has a wrong name, something to do with pets, it should be "can an armorsmith color armor" or something



-Nise Lorethi
CSRDavidF
Tue Feb 24, 2004 9:06 am
#4






JaatoWaals wrote:

I've received a request from the CSRwho's currently working onthe Knowledge Base to check over the sections related to armor. I've looked it through myself and made some suggestions for changes, but does the community think that there is additional information that should be added or errors that are still present?


You can access the knowledge base in game or via this link:


http://help.station.sony.com/esupport/esupport/consumer/esupport.asp


Please indicate the solution title at the top of any comments you make in this thread.






Thank you for kicking off this post JaatoWaals. The Knowledge Base in game is quickly growing to cover more and more topics and provide the most accurate information possible. On a daily basis entries are published to the Knowledge Base and any errors that are located are fixed and published.fficeffice" />



The exciting thing about the Knowledge Base is that the response time for the entries can be so swift. If you locate an error in the Knowledge Base and bring it to your correspondent we can fix it and have the corrected version in game within hours or even minutes of receiving that information. Any gaps in the Knowledge Base can also be quickly filled.



I’ve asked your correspondent to start a thread like this for two reasons. First the Knowledge Base is very important to us, but right now it is under utilized. I’m working with the Correspondents and the Developers to increase awareness for the Knowledge Base. Soon we’ll be changing some things in game to make the Knowledge Base a lot more visible.



That brings me to my second reason for coming to you – information that is as complete and accurate as possible. When the Knowledge Base becomes more prominent it will be vital for it to be as complete and accurate as possible. We have been working internally and with the Correspondent program to comb the Knowledge Base and add new entries. We would really appreciate it if you could point out anything that you find to be in error, out dated, or simply missing. If you think a question needs to be asked that’s not here please post it, or send it directly to your correspondent. We’ll work to get as many into the Knowledge Base as we can.



Thank you for your support and we really hope that you find the Knowledge Base to be a useful source of information. Please keep in mind that the Knowledge Base is intended to provide information about systems and policies but will not provide direct spoilers.





For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
bob535
Mon Mar 01, 2004 4:22 am
#5

Here is an idea, Fire the CSR, Hire a programmer to fix the STAT SHIFTING.
Wow, now thats... uh... thinking?
Then we would have something useful to put into the knowledge base.



In Game Name
B-Link Lan-Sing
Vendor Location for Drop offs and Pick ups
Outside Theed on Naboo
-3883, 3819
MrMud
Mon Mar 01, 2004 4:57 am
#6

While i do think that was an unescessary comment there is a little truth in what he is saying. Having the knowlege base actually cover everything would be VERY embarrasing for the devs imho simply because it would say BUGGED on every other line.



Seltak
(Retired) Master Armorsmith with 12 Experiemental points, RIS capable
Seltak Armor - Coronet - Corellia (625 -5113), EFF Fortress Mall - Fortress - Lok ( -2186 -3778)
Buying Giant Dune Kimogila Scales - Price negotiable
Brissa
Unlocked 24 April 2004 @ 32 professions
CSRDavidF
Wed Mar 10, 2004 2:06 pm
#7



I just wanted to stop by and say that we’re very thankful for all of the input we have received from the community. Over the last few weeks the Knowledge Base has seen literally thousands of new entries in every conceivable topic. Many of the best questions have come directly from these forums.


fficeffice" />


If you have not yet taken a look at the Knowledge Base I encourage you to do so. With Publish 7 (currently on ffice:smarttags" />Test Center and coming soon to a server near you) the Knowledge Base will be more visible with some User Interface changes that are going in. We also hope to further revamp the User Interface for the Knowledge Base in the next few publishes following 7.



If you have questions regarding game systems, even if you know the answers to those questions or think they are silly, please either post here or work with your correspondent to get those questions to us. The more information we can put in the Knowledge Base the more useful it will be for all of us. We are also interested in feedback on existing entries from typos to incorrect wording or information. Bring those to your correspondent as well.



Finally I want to stress again that the Knowledge Base is one of the items in Star Wars Galaxy that we can update and modify whenever we choose. If you see that the Knowledge Base doesn’t cover a topic, or covers it poorly, get your correspondent’s attention and we’ll look at it. Changes made to entries are instantly visible in game and on the web site.



The link to the knowledge base out of game is http://station.sony.com/kb or you can find it in game by opening your Holocron (CTL H) and clicking on the Customer Service button in the lower left.




For quick answers to many game play questions, you may want to first reference the knowledge base located in the Holocron Menu. You can do so by selecting the customer service option and then using the knowledge base tab. We have recently added hundreds of new FAQs and answers and more will be added more daily, so give it a try!
Srednii
Wed Mar 10, 2004 3:53 pm
#8

Considering they couldn't even get that friday feature a few weeks ago about skill tapes and armor attachments even remotely accurate, I hold no hopes of the knowledge base ever be usefull.



------------------------------------------------------------

Sre'dni Vashtar - Bria
sv Armoury -4976, 2712 Corellia
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