Armorsmith Archive

Thread: Warning Armorsmiths plz read

UmmonPrime
Fri May 06, 2005 1:30 pm
#1
lol, you sure you only wrote 2 tickets? That response to delete all your stuff seems like an answer from a burned out and tired CSR....



Elood- Trader - Retired AS/SW

Elood'- Jedi- I know, I suck. Bite me

Dark Sword, Naboo 6932 2054 Loots


OkanoDroids
Fri May 06, 2005 2:27 pm
#2

Most of my tickets with CSresults ininexperienced CSRs replying with generic responses and immediately closing the ticket...creating more frustration. I get better help from the forums.


For example, I couldn't dress my Wookiee vendor in Wookiee Armor. I opened five tickets because I was getting lame duck responses, and having the tickets being closed each time. I stated that I was 4-0-4-3 Merchant, and a couple of the responses were:



  1. You need the Uniforms skill box from the Merchant profession in order to dress your vendor (ticket closed)

  2. Wookiee vendors can only wear wookiee armor and clothing (ticket closed)

There were a few more... I can't remember them. Eventually, I asked for help on the merchant forums and right away, someone advised me that it was a bug that started after one of the patches.




Okano
Droids by Okano
Engineer, one of nine moronic professions
Account expires February 4, 2006
madball
Fri May 06, 2005 2:34 pm
#3

thats my biggest problem is the generic responses to important questions and if they cant take the time to get a me a correct response after 2 tickets after specifically asking for an EXPERIENCED CSR who knows what they are talking about!


Its the biggest slap in the face for a CUSTOMER to get treated like that and well ive learned my lesson and ill never have anything to do with an SOE game for the rest of my life and i will bad mouth them at any time i get the chance


Heydious/Superpro


CrazedArmorsmith
Fri May 06, 2005 3:20 pm
#4

yup... i swear sometimes they dont read what you write....


i opend one to get my armor padding schmatics converted to something that works... we still need it... why the hell is it "not in use by the game anymore"


first response i got was


we are sorry for any inconvience this has cause, CSRs can not interfear with armor purchased postCU.... *closed ticket*


why the hell would i be BUYING armor if im and Armorsmith?


second one said he would review it and closed the ticket.


nearbo
Fri May 06, 2005 4:07 pm
#5
And the visibility on my jedi has to do with my video card drivers O_O



Nearbo Darkstar
Dark Jedi
Member of BLEED
madball
Sat May 07, 2005 12:12 am
#6
Hey guys just wanted to share an experience with all you fellow smiths out there.


I wrote a ticket asking about skill tapes and all my Loot for making lootmade armor..asking if skill tapes still worked and if it was worth keeping all my nightsister shards janta hide rancor hide and krayt scales since they got converted to +0 wich seemed useless to me.


The first CSR response was generic and i dont even think the csr read what i wrote cuz he didnt have a clue...after a second ticket being wrote in asking for an EXPERIENCED CSR to handle this i had some guy tell me to delete my skill tapes and armor attachments and delete all my Loot components for armor since they are at +0 o and he apologized for the inconvience lol.


The very next day when i went to go delete these items i noticed they had put a patch in fixing them since they were changed to 10 and +15 now


Warniing is dont trust the CSR's response to tickets as they dont have a clue whats going on in this game and there is no communication between the CSR's and the devs and as of today i am quitting this game for the complete and utter lack of respect for customers on their part.


Signed Heydious/Superpro Eclipse
Cheng
Sun May 08, 2005 9:28 am
#7




nearbo wrote:

And the visibility on my jedi has to do with my video card drivers O_O





thats a good one. On the issue of the CSR's, they get rated by the number of tickets resolved, not the quality of the resolution. A friend of mine was a GM on EQ a few years ago, I doubt its changed that much since then.




Eesvy

If you want to be a Jedi right out of the box, go play KOTOR instead.
TheBobulus
Sun May 08, 2005 10:32 am
#8

Cheng wrote:

nearbo wrote:
And the visibility on my jedi has to do with my video card drivers O_O


thats a good one. On the issue of the CSR's, they get rated by the number of tickets resolved, not the quality of the resolution. A friend of mine was a GM on EQ a few years ago, I doubt its changed that much since then.




Too bad they can't do a little "Did this resolve your question?" box after a ticket is closed, and then get them rated on *resolved* tickets. Blah.



-----
Master Weaponsmith, Phoenix City Mall, Theed, Valcyn
I'm looking for WS tapes
BigfootKC
Sun May 08, 2005 4:11 pm
#9
write down the names of the csr and post them here, eventually if enough ppl post a complaint about the same csr theyll eiter fire them or educate them, which ever is cheaper.



Poti's Protection ~"~ Armor with no artificial additives of any kind!

Find me on Tatooine, near Bestine in Mos Bahamut (-1691 -6540)
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