Architect Archive
Thread: Guild Hall Emergency Need Dev intervention!
261738 (user: ghent 7/14)
381574 (user: dainn 7/16) So far no response from either.
This message is going out on both the architecture and general forums.
The problem:
Sometime on Tuesday our PA Hall lost all terminals. The elevator, guild management and structure management terminals are all gone. We cannot pay maintenance on our guild hall anymore. We have checked them almost hourly, but they have not returned. This is not a lag issue in the normal sense (building appears late after servers come up, but the terminals are never there).
We are not sure how many days maintenance we had in the till, but we were maintaining it at 100% (of course). Now that is no longer possible. We are terrified that this building is going to be destroyed in the next few days because of this error.
THIS IS MORE THAN A BUILDING. This is not like losing a carbine. Making a guild hall was a team effort where less than 20 people made one of the first PA Halls in the game (4th on our server as far as we can tell). We have been working toward this for a year, and we are now looking at losing the hall because of an error in the programming that should have been fixed prior to release.
The fix:
- Need a dev to ensure we don't lose our hall. I don’t care how; just make it happen. Then go check to make sure the other halls in the game don't have a similar problem. If they do, make sure they don't disappear. The loss of these halls will be a permanent loss in faith for many of us who killed ourselves to make them happen.
- If we DO lose our hall, we need to be fully reimbursed. I am talking complete recovery, including guild name and tag, and net worth to buy another one.
- This problem needs to be fixed, and fixed fast.
Buildings are totally screwed up, and there has been total silence in here and on the other boards about the status of this problem. This EXACT thing happened to us in beta, and the hall was inaccessible all the way up to release because of it. I have a large building that is permanently in construction - 3 tickets opened on it; only thing I am getting from the CSRs is "we appreciate your patience."
Now it is affecting our Guild Hall. We don't have ANY patience to appreciate. We need a STATUS and a WORKAROUND, then ultimately a FIX.
Ralph? Scott? Can we get someone on this?
Dainn
Ghent
Hey guys, Arch here.
The terminal in my house disappeared too. This is probably a general bug that will be fixed in the morning, least we can hope.
You can display your structure status by typing /structurestatus.
You can pay maintenance in a structure by typing /paymaintenance <amount>.
Not sure if there are any line commands for withdrawing from the PA maintenance pool.
Unfortunately this is a problem the Devs have known of for a while even in Release.
We lost our PA Hall interfacesover 1 weekago on Chilastra. We were told by the CSR that it would not be fixed until the first full UPDATE. From what I keep hearing that keeps getting pushed back. Good Luck!
Daynn,
About your Large House that is in permanent construction mode. I know how you can recover the lots, but you will lose the deed in the process. Target the Construction Marker and type /destroystructure. That will get rid of the Construction marker and red tape so you have your lots back.
Also be sure to double click your tickets to make sure a CSR hasnt left a comment on them.
Kaosodin,
They are giving reimbursements in the form credits to people who are missing items. They must talk to you in person though before reimbursing anything.
Fire the CSRs and hire you guys. This is some of the best advice I have had in the game in a long time. I hope it works! Amazing that I got none of this from my help tickets.
I'm going in now to try these things out. Thanks again!!!
Major Dainn, The Resistance, Starsider
/Target SOE off