Architect Archive

they did the same to me, just deleted my ticket. So then i put it up again, and i got an automated response. So then i put up a ticket saying,I want a CSR to contact me in game to resolve my issue......and i got an automated resonse. It was under the category of Missions, so the response said something along the lines of: Please submit a /bug about the problem, we are sorry for the inconvenience...blah blah blah. Do i really need an automated response to my question to tell me to /bug my problem. I submitted a ticket so i could get an answer, not a reminder that im paying to be a beta tester.

Artamaris Mobonwa

Novice Architect

Novice Rifleman

Novice Creature Handler

I have been waiting for two weeks to get a response on a very serious bug that my character is experienceing. I get promises from Live Chat that the issue was forwarded to the GM's and then I log in just now after waiting all this time and find that Customer Service has deleted my ticket with the timeline of the problem. Do they want me to cancel my account? I have run out of patience. I have posted to various boards and bugged it and did the game ticket. What do I have to do to get my issue taken care of will someone please tell me?

ok here is the issue once again and please keep in mind that I cannot work around it which is why I used to useless ticket system in the first place.

I have been having an issue where my structure points keep vanishing when I let them get past the level III mark for even a minute. I have to stand right next to the trainer and buy as soon as I get the message that I qualify for a level I II or III skill.

Well now I have one level III left and cannot advance any further. I have been trying to deal with this since Friday of the week before last. Frankly making items and getting nothing for it got old very fast. I have ticketed and posted and bugged and even did live chat about the issue.

All I ever get are canned responses and promises to forward my problem to the GM's. I have already lost approximately 150000 structure points. Once I lost 44000 structure pointswhile running to town to get training. Other times I just lose them from simply logging in. Another time I lost 90000 structure points while talking to someone after selling them a deed to a house and a factory.

Each time I lose them I am over the 99000 mark. Each time it eats all the points I either got for the day or back to the beginning of the structure points before the last few items I have created.

I have gotten no response to the ticket. This is very poor to nonexistent customer service.

My other experiences with Customer Service have been just as unfruitful. I have had three other tickets about other issues and every single time I get an answer that has nothing to do with the problem or makes no sense.

I dont have other people letting me use their lots to place harvesters and no one gives me ores so all these supplies are hard earned and when I cannot advance my character and get zero response to such a serious issue I frankly find it hard to justify paying another $15 for this account.

I understand that they are very busy but on friday it will be two weeks is just too long of a wait for even a response.......... And now they just flat deleted the ticket..... grrrrrrrrrrrr