Architect Archive
Thread: Question # 02 ?????!?!??!?!??!?
and the answer is.....
42!
Pawlin wrote:
Guys I think the SOE customer relations staff is a little too busy doing more important thingsthan to have time to talk to their customers.
Not According to the Tech Support Chat. All those guys ever do is BSwith players in there, they never help anyone. They have a generic response in their clip board
"NAME : Submit a in game trouble ticket (Ctrl+H), because we are to busy smoking and joking to actually help you with any issue you may have. Estimated time for a response on your In-game trouble ticket may take several years. Thanks bye bye now."
This game has by far the WORST Customer Service I have EVER EVER EVER EVER EEEVVVVEEEEERRRRRRR seen in a game. Really disappointing.
Maybe they just like letting those who send agressive tickets stew for a bit before answering.
giltirn wrote:
During my time playing SWG, i have submitted 3 or 4 CSR tickets. All of which were replied to quickly.
Maybe they just like letting those who send agressive tickets stew for a bit before answering.
I have send a few tickets my self. Two that was the most serius for me was when I once was stuck in gemoetry and couldnt move at all. I waited for 3 hours(!!!), then I saw a creature I could attack and it killed me so I could clone... 2nd was when I lost 7 Heavy miners on a vendorand got a response 52 hours laters I should wait 24 hours to see if it popped up by the server restart! LOL. what is that? *sigh*
giltirn wrote:
During my time playing SWG, i have submitted 3 or 4 CSR tickets. All of which were replied to quickly.
Maybe they just like letting those who send agressive tickets stew for a bit before answering.
I think you're just lucky. Or maybe you have a different definition of "quickly".
I've had tickets opened in the past with no answer within 24 hours. Thankfully the items fixed themselves.
Pawlin wrote:
giltirn wrote:
During my time playing SWG, i have submitted 3 or 4 CSR tickets. All of which were replied to quickly.
Maybe they just like letting those who send agressive tickets stew for a bit before answering.
I think you're just lucky. Or maybe you have a different definition of "quickly".
I've had tickets opened in the past with no answer within 24 hours. Thankfully the items fixed themselves.
yeah some just have all the luck with csrs.. I have a friend that would drive me crazy cuz I would submit a ticket and wait 72 hours to get a reply that says my ticket still has yet to be read... He would submit a ticket and have a csr to him in 5 minutes.. drove me crazy ...
Yeah .. I am waiting for this answer too.. It will answer alot of other questions for me.. as well..
MyT_Chicken wrote:
Pawlin wrote:
Guys I think the SOE customer relations staff is a little too busy doing more important thingsthan to have time to talk to their customers.
Not According to the Tech Support Chat. All those guys ever do is BSwith players in there, they never help anyone. They have a generic response in their clip board
"NAME : Submit a in game trouble ticket (Ctrl+H), because we are to busy smoking and joking to actually help you with any issue you may have. Estimated time for a response on your In-game trouble ticket may take several years. Thanks bye bye now."
This game has by far the WORST Customer Service I have EVER EVER EVER EVER EEEVVVVEEEEERRRRRRR seen in a game. Really disappointing.
Actually the generic response to every question I have put to Tech Support Chat (the forum contact, not the in-game) has been:
CSR W : Delete you cookies and restart, that should fix it.
The last one was on Monday when the forums were not accepting logins. I explained this to CSR and they told me to delete my cookies and reset my security levels, it took me 15 minutes to explain to the guy that as there had been no posts on the galaxy trade forums, or any others for 3 1/2 hours, it was highly unlikely that this was any other problem than the login server. He kept telling me they were working fine. Eventually he went off and actually checked (after I asked him to), guess what? The login server was down. (btw, I didn't even bother to delete cookies etc, I was at work, they don't like us tweaking our settings, lol)
ROFL...
Great the answer is 42, but what wa sthe question.... great, now we have to build another complicated machine to reverse engineer the question.... but alas those pesky Vorgons tha their destructor crews.... make in the new interstallar highway....
We're sorry, but we are no longer answering questions at the rate of 19 per week. Instead, we will answer 1 question, per proffesion, once every 52 weeks, until such a time comes to where we can actually answer 1 question, per proffesion, every 104 weeks, where as we will then begin to look forward to answering 1 question, per proffesion, once every 156 weeks.
I hope that clarifies your question for you.
