Game Guides Archive
Thread: Community Mailer is not a good name to use for email verification from SOE. Danger!! warning!!!
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Alaro
Thu Nov 11, 2004 6:38 pm
#1
Mod: Please don't delete this, at least till you have read it, because then you will see why I put this here and why this issue is so very important to address.
Recently, there was a rule enacted that made it so that you could not post to the forums unless you had verified your email address.
If you try to post a message you get a notice that you must go to your profile and type in your email and hit change email and then you were supposed to get an email that contained a link that you must follow inorder to verify your email. When you hit this button you get a message that your account has been disabled and would remain disabled until you had verified your email.
The problem is that the sender name is "Community Mailer" which not only doesn't sound like any official email from SOE, but the sender name *looks* like the kind of spam that has been going around with links in them claiming to be Microsoft Updates but are actually trojans, viruses, spyware or worse!.
This is quite deceptive, I would have been very suspicious and wary about opening such an email.
In short, a more appropriate and informative name should be used, such as [email protected] or something similar that will help ensure that such important emails from SOE are not filtered out by spam filters or mistaken for spam by SOE customers and deleted without so much as opening and reading.
The email verification process is far too important to be sent using such an unintuitive and suspicious sounding sender name as "Community Mailer".
In fact, shouldn't it be company policy that all email from SOE or Station.com have email alias names that indicate that they are communications from Sony or its subsidiaries?
Message Edited by Alaro on 11-11-2004 05:55 PM
VanzZylander
Thu Nov 11, 2004 6:49 pm
#2
Alaro wrote:
Mod: Please don't delete this, at least till you have read it, because then you will see why I put this here and why this issue is so very important to address.
Recently, there was a rule enacted that made it so that you could not post to the forums unless you had verified your email address.
If you try to post a message you get a notice that you must go to your profile and type in your email and hit change email and then you were supposed to get an email that contained a link that you must follow inorder to verify your email. When you hit this button you get a message that your account has been disabled and would remain disabled until you had verified your email.
The problem is that the sender name is "Community Mailer" which not only doesn't sound like any official email from SOE, but the sender name *looks* like the kind of spam that has been going around with links in them claiming to be Microsoft Updates but are actually trojans, viruses, spyware or worse!.
This is quite deceptive, I would have been very suspicious and wary about opening such an email.
In short, a more appropriate and informative name should be used, such as [email protected] or something similar that will help ensure that such important emails from SOE are not filtered out by spam filters or mistaken for spam by SOE customers and deleted without so much as opening and reading.
The email verification process is far too important to be sent using such an unintuitive and suspicious sounding sender name as "Community Mailer".
In fact, shouldn't it be company policy that all email from SOE or Station.com have email alias names that indicate that they are communications from Sony or its subsidiaries?
/agree
Alaro
Thu Nov 11, 2004 6:53 pm
#3
To the scum that one-starred this post, did it ever occur to you that this disabling of your account means that when you try to follow the instructions
to verify your email that you can no longer play the related SOE game such as SWG, EQ, EQ2 or other game by Sony? That's what it means to me
when they disable an account. Perhaps you don't play and so you don't care, but the rest of us do play and your 1 starring important posts
harms everyone who is not put in the know about this, has been an act of dis-service to us who do play.
-- Due to the lack of knowledge, my people keep dying.
Message Edited by Alaro on 11-11-2004 06:10 PM
Huaracocha
Thu Nov 11, 2004 7:00 pm
#4
/agree with the original post. These silly virus mails often seem to arrive 2 or 3 at a time for me and a generic address like "Community Mailer" if it happened to show at the same time as a real piece of filth could well go the way of the bin.
Therefore, in light of the "odd" 4 star rating I must5 star 
/agree with the /agree
/disagree with the one-star bandit - /boo
/disagree with the spelling of "skum"
1Daylight
Thu Nov 11, 2004 8:17 pm
#5
i agree, i just did my first post last night--which is now no more (thanks SOE) because i was never informed about the email verification, if I wasn't expecting the email--or if i was still getting the 1-200 spam emails a day that i used to get i wouldn't have even opened it before i trashed it.
SharkBoy007
Thu Nov 11, 2004 10:07 pm
#6
This is important, so I'll /bump it.
Good job to the original poster for catching this.
Bad job to the IT people at SOE who are so ignorant that THEY didn't catch it, and they're the ones getting paid for this!
Mox Shehalis
Cobacca1
Sun Nov 14, 2004 7:24 am
#8
I had a very similar experience not more than 5 minutes ago.. I attempted to post on a thread, and was told that I never responded to an email verification... hmmmm. Well, I re-enter my email address and even though I received the "Community Mailer" e-mail, I almost deleted it without reading it. I would never have expected Sony to send a generic looking email like that.Luckily, the subject line said "email address verification", so I was able to figure it out.
SharellT
Sun Nov 14, 2004 8:00 am
#9
It was pretty hard fishing that email out of my bulk mail folder, as I knew it was going to end up there anyway.
But "Community Mailer" really did throw me. At LEAST put "SOE" somewhere in the name!
But "Community Mailer" really did throw me. At LEAST put "SOE" somewhere in the name!
Brandon_shreve
Sun Nov 14, 2004 7:41 pm
#10
dood are you saying that if u read that verification mail u got hacked???
because i did 
Brandon-shreve - TKM Sabath- Master Buffbot
Live the Saga in Honour!
You Feel a Inner Glow. The Rebellion Is With You
Currently Grinding FS ... and dam close to jedi too
Live the Saga in Honour!
You Feel a Inner Glow. The Rebellion Is With You
Currently Grinding FS ... and dam close to jedi too
DaMadness42
Mon Nov 15, 2004 4:56 am
#11
/bump
I had the same probz like all of u.
And as i didn't noticed any new mail in my new mail folder, i hit the button about 20 times and found all that mails later in the spam folder.
GarVa
Mon Nov 15, 2004 6:31 am
#12
Well unfortunately the forum backend isn't run by us so it goes to lithium but I will bring this up to them and see if they can alias it with a more appropriate name.
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