Doctor Archive
Thread: Customers who refuse to pay?
Quasam wrote:
Last night I had the opportunity to run into a customer that insisted he payed, but he didn't. I have a special tab set up with ONLY spatial commands (no chat spam, etc), and I scrolled back through it three times to make sure I hadn't missed his tip. I also checked my e-mail box to make sure he hadn't bank tipped me.
He kept insisting that he had payed, while I knew he hadn't. He stood on top of me spamming that I am a cheat, a scam, etc.
How would you deal with someone like this?
-T
KestrelRaptor wrote:
When I buffed in public places, I would carry around a set of 'A' packs for people like this. If you have proof that you weren't tipped, and he/she insists they tipped you, the least you can do is drop some friendly enhance A's on them.
Hahaha, beautiful.
Let it slide. The buff profit margin is seriously huge anyway, you can afford to lose a little change here and there.
But, if it seriously bothers you, insist on secure trade.
Grief buff? You should be in the combat medic forum.
I agree, grief buffing is mean. Remember there are two sides to every story. I have accused people of not tipping only to find I was in the wrong tab so I didnt' see that they had...and i've definitely had others insist they did when I know they didn't.
Keep it polite, and insist on /trade. It pops the window up, and both sides see the cash has gone thoruhg...if it doesn't work, then allow /tips.
But the flip side of customers not paying are those who tip you when you aren't ready for it--or haven't even said you are forming a line. They just /tip you the money...and you didn't see it or even know they were asking you.
I think it helps cut down on these problems to put a policy in your bio about tips.... something along the lines of, you prefer trade, use tip or bank tip at your risk...it takes time for me to verify the payment ....
If someone did use tip with me, and I didn't see it--I would announce that to everyone who was waiting--and make the person in question wait... if I coudlnt's ee it after a minute, i'd move to the next person.
But most people generally ask if you got their tip...
Another thing you can do--is ask them to tell you what was the last thing said or heard before they tipped in their log--that can help you find it in spam...someone said there is also a way to color code /tip...not sure what it was now as I don't intend to hawk buffs ever again....The profit is nice on buffs--but its stressful really if you get too many people /telling you all at once.
I got tired of this issue. I keepa chat window just for system messagesfor this reason too. However, when you have 20 people waiting and all tipping at different times it can be confusing. Add to it that yes, i have gotten burned with the bank scam. Once is okie, several times in one night gets old. So, I changed my methods.
I started putting it in my buff selling shout, my regularreminder and in my bio (which has my Buffing and Rezign information clearly stated) that a person should ONLY tip when asked at the time the first buff fires off. Donot tip me beforehand. Period. If you tip ahead of time (as in several minutes to 20 mintues) when I am not looking, it isa bonus. So tipping me 10 mintues early..may or may not pay for the buff. I want to be looking for that credit transfer, not lose track fo their credits and accuse a perfectly innocent customer of crapping on me.
It has worked very nicely since then. I don't get complaints from my customers. Most are very thankful that i am not trying to scam them and that if another dr comes along with shorter lines, they can walk over there without having to spend 5 minutes waiting for me to find their tip in system messages or email and tip them back.
Now the occasional out of turn tipper can be dealt with easily and I usually dont take it as a bonus but apply it to payment for the buff. It's only if they get rude 
Then it's payment for me putting up with their attitude.